Hospitality Quality and Compliance Strategist / Head of Product

About the Role 💼

We're searching for a highly skilled and motivated Hospitality Quality and Compliance Strategist / Head of Product. This role needs someone with extensive product creation and operational experience in hospitality projects. You'll assess and influence design from an operational viewpoint, building a luxurious product from the ground up—including service, brand identity, and best practices implementation.

What You'll Do 🎯

• Preliminary Assessment: Determine service levels based on the company's vision by consulting with the product owner.
• Standard Feasibility Desktop Review: Provide comments on building plans (including mark-ups), review and mark up building plans, assess proposed facilities, and evaluate layouts for guestrooms, suites, and public areas. Examine materials, finishes, and furniture selections.
• Operations Assessment & Definition: Analyze functional adjacencies and seasonal operational impacts. Evaluate circulation and loading/unloading processes. Provide design and operation briefs for stables, pools, saunas, and spas. Conduct comprehensive facility assessments to pinpoint areas for improvement.
• Operational Analysis: Review the site master plan and conduct operational assessments. Perform competitor analysis and benchmarking. Evaluate guest accommodation and identify improvement opportunities.
• Framework Definition: Define the property concept and brand identity. Identify the targeted guest profile and develop F&B, leisure, and activity concepts. Create food and beverage strategies and outline the operational model. Establish staffing strategies and ensure property security and guest confidentiality. Incorporate sustainability and environmental credentials, including LEED/BREEAM certification requirements.

What We're Looking For 🤔

• Extensive operational experience in hospitality projects.
• Experience with boutique hotels (worldwide).
• Deep understanding of High Net Worth Individual (HNWI) guest expectations and luxury service standards.
• Background as a hotel manager, pre-opening manager for boutique hotels, or a similar role.
• Familiarity with commercial aspects, including F&B operations, spa offerings, treatments, and technologies.
• Ability to analyze and improve guest experience and operational efficiency.
• Understanding of property management systems, relevant software applications, and technology integrations.
• Excellent communication and collaboration skills.
• Native or fluent English and Spanish.

Work Arrangement & Benefits 🏖️

• Initially a fixed-term contract with the possibility of transitioning to a long-term, full-time position as we grow.
• A chance to shape the future of luxury hospitality and significantly impact our journey to redefine excellence in hospitality design and compliance.
• Fully remote opportunity with flexible hours to accommodate global collaboration.
• Competitive compensation package based on experience.

Ready to Apply? 🚀

If you're passionate about creating unparalleled luxury hospitality experiences, apply now and help us set new standards of excellence!