Job Category: Customer Service
About the Company
Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. They actively foster an environment where the unique backgrounds of their associates are valued and celebrated. Their greatest strength lies in the rich blend of culture, talent, and experiences of their associates. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Role: Hotel Cleanliness Supervisor
Job Responsibilities:
- Inspect guest rooms, public areas, pool, etc., after being cleaned by Housekeeper to make certain quality standards are met.
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.
- Assist Housekeeping management in handling daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments.
- Communicate issues to the next shift.
- Complete required paperwork.
Additional Responsibilities:
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Make sure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Listen and respond appropriately to the concerns of other employees.
- Make certain adherence to quality expectations and standards.
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
- Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Enter and locate work-related information using computers and/or point of sale systems.
- Read and visually verify information in a variety of formats (e.g., small print).
- Perform other reasonable job duties as requested by Supervisors.
Requirements (What We’re Looking For):
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.