💻 IT Support Analyst - Onsite (Lisbon, Portugal)
About CTI:
We are a global company dedicated to developing life-changing therapies for chronically and critically-ill patients. We have a proven track record of success, with a consistent 15% growth rate over the last decade. We invest in cutting-edge technology and pride ourselves on our average 95% annual retention rate.
What You'll Do:
- Provide first-level support to CTI employees for computer system hardware, software, and telecommunications equipment.
- Manage inventory of IT equipment and supplies, replenishing as needed while watching the budget.
- Maintain CTI internal systems such as phones, copy machines, and other equipment.
- Assist with implementing and supporting third-party applications.
- Make recommendations for hardware and software standardization.
- Manage system images and software deployments.
- Proactively identify areas where technology can improve business processes and productivity.
- Lead companywide or group trainings to educate users on changes to technology.
- Participate in an on-call rotation schedule to provide support to CTI employees for critical IT needs outside of regular business hours.
What You Bring:
- 2 to 3 years of experience working with desktops, laptops, first-level support issues, and networks in a multi-site environment.
- Strong working knowledge of Microsoft applications, including Office 365 and Windows.
- Experience installing and supporting desktop environments.
- Some exposure to drug development and clinical research processes is preferred.
- Good written and communication skills.
- Ability to work independently and be self-motivated.
- Strong customer service skills.
- Patience and good humor in dealing with users.
- Excellent problem-solving skills.
- Bachelor's degree or equivalent in computer science or information technology.
Nice-to-Have:
- Experience with system management tools such as KACE and MDM systems.
- Experience managing Active Directory users and groups.
- Experience with remote support tools and VPN clients.
Why CTI?
- We support career progression – 25% of our global staff is promoted annually, and we have a structured mentoring program.
- We value education and training – We provide tuition reimbursement, partner with universities and colleges, and have a dedicated training department.
- We value our people – We have never had a layoff in our 20-year history, support a work-life balance with flexible schedules, and have provided cash bonuses every year for the past decade.
- Our culture is unparalleled – Click here to learn more about “The CTI Way”.
- We think globally and act locally – We have a global philanthropic program supporting our team’s efforts to improve their local communities (Click here to learn more about our “CTI Cares” program).
- Our work makes a difference – We focus our work on treatments for chronically and critically-ill patients, who are depending on us to bring these life-changing therapies to market.
Interested?
We look forward to your electronic application, with a tabular CV in English, as well as information about your earliest possible starting date and your salary expectation!
CTI Clinical Trial and Consulting Services
Sofia Feijó
Job Category: IT & Technology