Insurance Directory Optimization Specialist (backed by Y Combinator, $1M+ ARR, $6.3M+ raised)

About Legion Health

Legion Health is on a mission to deliver the best psychiatric care in the world—and to do it at scale. We're building a full-stack AI-native psychiatry network; our clinicians provide high-quality care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). Our vision is a patient experience that’s 10X better, more affordable, and higher-margin than ever before.

Today, we're turning weeks-long wait times into same-day appointments, crafting seamless digital experiences in a broken healthcare system, and scaling a company that patients genuinely trust.

The Opportunity

One of the largest drivers of new patients is insurance-payer provider directories. Accurate, telehealth-friendly listings translate directly into lives helped—and revenue realized. We need a detail-obsessed contractor to own these directories end-to-end. You will audit, correct, and continuously optimize Legion’s listings across every payer’s member portal and directory, then route patients who discover us there into our touchless, self-serve onboarding funnel. This role is perfect for a virtual assistant, data-entry specialist, or health-tech ops contractor who loves hunting down discrepancies, working with spreadsheets/APIs, and turning “Call our office” into a one-click digital experience.

Directory Audit & Cleanup

• Build a master inventory of all Legion provider entries (NPIs, specialties, locations) across every contracted payer and network.
• Identify and fix errors: outdated addresses, missing telehealth flags, wrong specialties, inactive providers, duplicate listings, broken URLs.
• Standardize naming conventions, taxonomy codes, and “Accepting New Patients” indicators.

Prominence & Search-Rank Boosting

• Partner with payer directory teams to surface Legion higher in search results (e.g., “telepsychiatry,” “virtual psychiatry Texas”).
• Ensure telehealth filter toggles, map pins, and specialty filters return Legion providers.
• Push for featured badges or “virtual visit” tags wherever available.

Touchless Patient Routing

• Replace phone-only CTAs with direct links to Legion landing pages, self-scheduling URLs, or SMS short-codes.
• Create and maintain unique UTM-tagged links per payer to track source → intake → visit conversion.
• Collaborate with Growth and Engineering to A/B-test landing pages and measure drop-off.

Data Sync & Governance

• Establish a single “source of truth” spreadsheet or Airtable containing provider data, directory status, update dates, and payer contacts.
• Set up monthly sweeps (manual or scripted) to confirm listings remain accurate after payer updates.

Reporting & Impact

• Deliver weekly dashboards covering percentage of error-free listings, directory-sourced intakes, and conversion rates to scheduled visits.
• Quantify incremental patient volume and revenue unlocked by each directory fix.

You’ll Be Successful If You…

• Sweat the details—typos in an address mean lost patients; you catch them all.
• Speak both “payer” and “patient”—you can push a network-ops rep for an XML file and write patient-friendly CTA copy.
• Automate whenever possible—simple scripts, Airtable automations, PostHog funnels—whatever keeps manual work near zero.
• Own outcomes—you measure success in booked appointments, not completed forms.

Ideal Background

• 2+ years in provider-data management, revenue-cycle ops, health-plan credentialing, or growth ops for telehealth.
• Proven experience updating payer directories (Availity, CAQH, HealthSmart, etc.) or physician-finder tools.
• Comfortable wrangling large CSVs, VLOOKUPs, and basic SQL/API calls.
• Familiar with UTM tracking, analytics, and funnel metrics.

Preferred Qualifications (Nice to Have)

• Bonus: Knowledge of NPI registry, taxonomy codes, and Texas payer landscape.

Engagement Details

• Scope: ~20-40 hrs/week (first 3 months project-based; renewable).
• Compensation: Competitive hourly rate (1099) + bonuses tied to strong performance.
• Tools: PostHog, analytics dashboards, and direct payer portals.

Why Legion?

Every directory you fix puts life-changing psychiatric care in front of people who may have waited months—and lets our clinicians focus on healing, not paperwork. You’ll see your work translate into same-day visits, healthier patients, and measurable revenue within weeks.

Location

Remote

Employment Type

Part-time or Full-time / Contract