Job Category: Project Management
#️⃣ Who We Are Jolera provides next-generation managed services to MSPs & IT solution providers, helping them deliver excellent experiences to their clients. With over 20 years of experience servicing businesses worldwide, your clients gain access to award-winning solutions.
We've transformed hundreds of MSPs & solution providers globally! Our experienced experts offer an elevated managed service experience for various clients. At Jolera, we provide specialized care to each MSP partner and customize our products to meet your specific business needs.
🧑💼 Who You Are As a Project Coordinator at Jolera, you will work closely with project team members, managers, and stakeholders, assisting in the delivery of professional service projects of varying complexity. You will handle administrative tasks, such as documentation and information distribution, compiling report details, project communications, and driving organizational aspects of a project, always with a heightened sense of urgency in a very busy PMO environment.
✏️ Responsibilities (What You’ll Do)
- Support a team of project managers
- Plan, organize, and follow up on daily activities to make sure project deadlines are consistently met.
- Organize and attend various stakeholder meetings
- Take meeting minutes and distribute to participants
- Document and follow up on important project actions and decisions from meetings
- Coordinate project resources
- Prepare project materials in partnership with project managers
- Collect information for project updates
- Keep all project notes up to date
- Perform billing tasks
- Participate in forecasting the probability of meeting milestone dates with project managers and senior management.
- Create and follow up on Change and Procurement requests
- Proactively identify and escalate issues and risks that may impact project success
- Make sure internal systems are kept up to date with project status and enforcement of project time entries.
- Provide administrative support for assigned projects as assigned
✅ Requirements (What We’re Looking For)
- Minimum 3 years of IT project coordination experience
- Experience supporting multiple project managers at a time
- Experience managing priorities across multiple projects at the same time
- Exceptional ability to keep track of tasks, deadlines, progress
- Task and results driven, strong ability to multitask, with a heightened sense of urgency
- Knowledge and demonstrated experience in administrative procedures
- Ability to operate in a fast-paced environment with tight timelines
- Strong communication skills
- Excellent organizational and analytical skills
- Strong attention to detail
- Minimum intermediate level knowledge of MS Office tools including Excel, Word, PowerPoint, and some form of project management tool such as MS Project
- Experience in distributed deployment projects including hardware and software implementations across multiple sites, regions, and time zones
- Experience operating in a collaborative environment, preferably for an IT consulting firm
- Ability to communicate effectively with team members and clients located globally with varying communication styles from a broad spectrum of disciplines
- Fluency in Portuguese, both spoken and written, as well as strong presentation skills, is required
- Ability to operate independently and as part of a team
- Knowledge and demonstrated experience in administrative procedures
- Ability to operate in a fast-paced environment with tight timelines
➕ Additional Information
- Location: Remote
- Language: Fluency in Portuguese is required.
- Working Conditions: The position requires the incumbent to work remotely, needing an environment that will allow for internal and client meetings at varying times of the workday. Overtime may be needed to meet project deadlines.