IT Project Coordinator (remote)

📅 About Jolera:

Jolera provides cutting-edge managed services to MSPs and IT solution providers, empowering them to deliver exceptional client experiences. Leveraging over 20 years of global business experience, Jolera has helped transform hundreds of MSPs and solution providers worldwide. We pride ourselves on specialized care for each partner, tailoring our products to individual business needs.

🚀 The Role:

As an IT Project Coordinator at Jolera, you'll be a key player in ensuring the successful delivery of diverse professional service projects. You'll collaborate closely with project managers, team members, and stakeholders, managing administrative tasks, communications, and organizational aspects of projects within a fast-paced PMO environment. This role requires availability to work Eastern Time to meet client needs.

🎯 What You'll Do:

• Support a team of project managers
• Plan and organize daily activities to consistently meet project deadlines.
• Organize and participate in stakeholder meetings; take and distribute minutes.
• Document and follow up on key project actions and decisions.
• Coordinate project resources.
• Prepare project materials with project managers.
• Gather information for project updates.
• Maintain up-to-date project notes.
• Handle billing tasks.
• Participate in forecasting milestone achievement probabilities.
• Create and follow up on Change and Procurement requests.
• Proactively identify and escalate potential project risks.
• Maintain accurate project status in internal systems, ensuring timely time entry.
• Provide administrative support for assigned projects.

💪 What We're Looking For:

• Minimum 3 years of IT project coordination experience.
• Proven experience supporting multiple project managers concurrently.
• Experience prioritizing across multiple projects simultaneously.
• Exceptional ability to track tasks, deadlines, and progress.
• Results-oriented, strong multitasking skills, and a heightened sense of urgency.
• Demonstrated experience with administrative procedures.
• Ability to thrive in a fast-paced environment with tight deadlines.
• Strong communication skills.
• Excellent organizational and analytical skills.
• Meticulous attention to detail.
• Intermediate proficiency in MS Office Suite (Excel, Word, PowerPoint) and a project management tool (e.g., MS Project).
• Experience with distributed deployments (hardware/software) across multiple sites, regions, and time zones.
• Experience in a collaborative IT consulting environment (preferred).
• Ability to communicate effectively with global teams and clients from diverse backgrounds.
• Fluent English (written and spoken), strong presentation skills.
• Ability to work independently and collaboratively.

🌎 Working Conditions:

This is a remote position requiring a workspace conducive to internal and client meetings throughout the workday. Overtime may be necessary to meet project deadlines.

🎁 What We Offer:

• Competitive compensation and benefits package.
• Company events, recognition, and celebrations.
• Opportunities for career development and growth.