🇮🇹 Customer Support
About the Company We specialize in helping brands enhance their customer experiences to achieve global growth. We use insights and advanced technology to create smooth customer journeys that surpass expectations. We partner with both startups and established brands to help them succeed.
The Role As a Customer Support Advisor, you'll be the face of the brand and the first point of contact for customers. You'll be assisting customers on various digital platforms, providing product information, resolving delivery issues, and handling account concerns, all while diligently documenting every interaction.
What You'll Do
- 📞 Serve as the primary point of contact for customers.
- 💻 Provide enthusiastic and professional support through digital platforms.
- 🛍️ Share detailed product information and support sales during interactions.
- 📦 Address delivery questions, including order tracking and issue resolution.
- ⚙️ Resolve account management and software functionality issues for customers.
- 📝 Provide accurate and timely responses to customer inquiries.
- 🗂️ Keep detailed records of all customer interactions and actions taken.
What We're Looking For
- Native Italian Speaker
- B2/C1 English proficiency
- EU Citizenship or Portuguese Residency Card
Perks & Benefits
- 💰 Attractive Salary: We offer competitive compensation that reflects your skills and experience.
- 🎁 Welcome Bonus: Receive a bonus when you join our team!
- 🚌 Transportation Allowance: We offer a transportation allowance to make commuting easier.
- 🏥 Health and Life Insurance: We care about your well-being and offer comprehensive coverage.
- 🏢 Onsite Work Environment: Work in our vibrant office and collaborate with your team.
- 🏡 Relocation Package: We can help with housing and moving expenses to make your transition smooth.
Ready to begin your exciting customer support journey? Apply now, and we’ll reach out!
Job Category: Customer Service