Italian Order Support Specialist (Fully Remote)

🚀 About the Role

Are you fluent in Italian and seeking a fully remote international opportunity? This Order Support Specialist position with a leading multinational technology company in Portugal offers a comprehensive relocation package, including accommodation! Start dates are June 24th and July 1st.

💼 Responsibilities

• Provide top-notch customer support for order, delivery, and return inquiries.
• Efficiently handle order issues, ensuring customer satisfaction.
• Collaborate with various teams to resolve complex order problems and escalations.
• Maintain accurate records of customer interactions and transactions.
• Continuously improve order support processes to enhance customer experience.

🔎 Requirements

• Fluent in Italian (C1/C2): Excellent written and spoken skills are essential.
• EU Passport or Portuguese Work Permit: Required for employment.
• B2 Level English: Necessary for communication within the team.
• Strong Communication Skills: Essential for effective customer interaction.

🌟 Benefits

• Performance bonus
• Hybrid work model (although this role is fully remote)
• Comprehensive relocation package (airport pickup, registration assistance, flight refund, annual flight home, free Portuguese courses)
• Accommodation provided
• Private health insurance

📍 Location: Fully Remote (Portugal)

Job Category: Customer Service