Italian Speaking Customer Service for Government & Public Sector industry

Responsibilities

• Provide high-quality customer service support to Italian-speaking clients in the Government & Public Sector.
• Handle inquiries via phone, email, and chat while maintaining professionalism and efficiency.
• Assist clients with questions related to public services and government programs.
• Document and track customer interactions using CRM software to ensure accurate record-keeping.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Follow up with clients to ensure satisfaction and address any ongoing concerns.
• Adhere to established guidelines and protocols to maintain compliance with government regulations.

Requirements

• Fluent in Italian and English, both written and spoken.
• Proven experience in customer service, preferably in the government or public sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with CRM software and other customer service tools.
• A positive attitude and a commitment to providing outstanding service.

Benefits

• Private Health Insurance.
• Training & Development.
• Performance Bonus.
• 2 Extra Salaries Per Year.
• Fully Paid Training.
• Competitive Salary by Greek standards.
• Fully Paid Relocation Package (flight, transfer and the first 2 weeks hotel accommodation).
• Free Greek Lessons, Engagement Activities.

About the Company

• Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, across various countries.
• The firm specializes in connecting talented individuals with opportunities in diverse industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial services, insurance, energy, and telecommunications.
• Patrique Mercier Recruitment, supported by The House of Mercier, is dedicated to helping candidates find their dream job abroad and thrive in their career.

Category

Customer Service