Italian Speaking Customer Support Representative - Remote (Lisbon, Portugal) | €14,000/year + Benefits | Italian & English (B2)
About the Job
Join a leading Fraud Prevention company in Lisbon, dedicated to enhancing data reliability in financial processes using advanced Artificial Intelligence. Our client ensures security and efficiency in the Procure-to-Pay cycle by automating third-party controls.
What You'll Do
- Conduct outbound calls to third parties to verify bank details securely.
- Provide support to users via email and phone interactions.
- Maintain strong client relationships by delivering excellent customer service.
- Handle incoming calls and emails promptly and professionally.
- Verify IBAN ownership through client contact and confirmations.
What We're Looking For
- Experience in customer support roles is preferable.
- Fluent in Italian and proficient in English (B2 level).
- Strong communication skills for both phone and email interactions.
- Detail-oriented approach to accurately verify and confirm bank details.
- Proactive and able to work independently with minimal supervision.
The Perks
- Base salary of €1000 per 14 months (€14,000 per annum)
- Meal Allowance: €7.23 per day (€1908.72 per annum)
- Transport Allowance: €20 per month (€240 per annum)
- Performance Bonus: €150 per 12 months
Additional Information
- Candidates must sign a 6-month fixed-term contract (CDD).
- Work from home position based in Lisbon; candidates from Coimbra to Algarve are welcome.
- Confidentiality is crucial; the client's name cannot be disclosed due to security protocols.
Why Join Us?
Join a dynamic team dedicated to preventing fraud and enhancing financial security through cutting-edge technology. This role offers a competitive salary, benefits package, and the opportunity to work remotely while contributing to a critical aspect of financial data integrity.
Apply Now!
If you are passionate about customer support, fluent in Italian, and thrive in a fast-paced environment, apply now to become part of our team! Submit your application by 28th August 2024 to be considered. We look forward to hearing from you!
Job Category: Customer Service