🗣️ About Sitel Group Sitel Group is a global leader in customer experience (CX) solutions. We partner with top brands to create meaningful customer connections. With over 100,000 employees worldwide, we connect brands with customers over 4.5 million times daily in 50+ languages. We're known for our award-winning culture and 35+ years of experience.
💼 The Role Want to work with a company that's achieved rapid success in a smart way? If you're a native or fluent Italian speaker with strong English communication skills and looking for a career in a multicultural environment in sunny Lisbon, this is your chance!
Join our Italian Customer Support team for Porsche and help deliver exceptional customer service.
⚙️ What You'll Do
- Provide inbound technical support and advice on Smart Mobility and E-Performance Services for customers and dealers (account administration, registration issues, charging networks, parking services, Porsche Drive, etc.).
- Handle cross-sales, such as clarifying contract questions and extending subscriptions.
- Provide outbound support related to Smart Mobility and e-Performance Services.
- Monitor, manage, and escalate open cases.
- Process response cards, manage opt-ins and opt-outs.
- Meet and exceed service quality goals, compliance regulations, and productivity targets.
- Create excellent customer experiences.
- Follow management direction and provide feedback.
🔎 What We're Looking For
- Native Italian speaker.
- Advanced English skills (at least C1) in both speaking and writing.
- No employment termination due to just cause in your work history.
- Proficiency with Windows-based and Microsoft Office applications.
- Ability to handle IT systems securely.
- Excellent communication skills, including phone conversation skills, attentive listening, and strong writing abilities.
- Enthusiasm for automotive topics and digital technologies.
- Ability to make empowered business decisions with minimal guidance.
- Problem-solving skills to resolve customer concerns creatively.
- Proficient documentation and note-taking abilities.
- Understanding of policy, procedures, and warranty coverage.
- Familiarity with the geography of relevant markets, including identifying regions and provinces.
- High-speed internet access and suitable conditions for remote work.
- Must be an EU citizen or have a valid work permit for Portugal.
- Must be a local candidate or willing to relocate to Lisbon, Portugal.
🏆 Preferred Experience
- Experience in the customer service/call center industry.
- 1 year of experience in technical areas, automotive OEM customer service, or 3 years in premium customer service with a focus on technical/automotive topics.
- Experience with luxury brands and CRM systems.
🎁 Benefits
- Competitive pay and job security.
- Private health and dental insurance (after 6 months).
- Continuous learning and development opportunities.
- A safe, friendly, creative, innovative, and technologically advanced organization.
- An international and multicultural environment (celebrations, wellness programs, skills development initiatives, team-building events).
🤝 Join the #SitelLife We celebrate diversity and believe our differences make us stronger. We're an equal opportunity employer.
💌 Apply Now Send your application to jobs.portugal@sitel.com
Job Category: Customer Service