Medical Administrative Assistant (Telehealth, Remote EU)

Responsibilities

• Serve as the primary support contact for assigned healthcare providers.
• Monitor and respond to provider inquiries through internal communication channels.
• Prioritize and resolve provider concerns in a timely manner.
• Maintain ongoing communication with clinical leadership regarding provider needs and issues.
• Assist providers in sustaining efficient and compliant clinical workflows.
• Manage incoming patient communications via phone, email, and chat.
• Coordinate follow-up appointments, medication requests, and care-related actions.
• Process and document patient inquiries using standardized templates and protocols.
• Facilitate verification processes and ensure accurate data collection.
• Update and maintain patient documentation within electronic medical record systems.
• Coordinate pharmacy updates and prescription-related changes.
• Document medication concerns directly in the patient's medical records.
• Assist in the processing of electronic prescriptions and related tasks.
• Act as a liaison among providers, patients, and pharmacies.
• Ensure all prescription information is accurate and current.
• Maintain accurate and up-to-date documentation within CRM and EMR systems.
• Process intake verifications and manage appointment scheduling.
• Support the creation and management of electronic prescriptions (eRx).
• Collaborate with the billing/refund team to resolve patient account issues.
• Complete daily priority tasks within established timelines and operational guidelines.
• Contribute to the development of workflows and best practices for EU operations.

Requirements

• 2+ years of experience in customer support, medical administration, or healthcare operations.
• Proven experience handling inbound and outbound calls in English with patients or clients.
• Experience working with patients and/or healthcare providers.
• Strong communication skills and ability to handle complex or sensitive cases.
• Solid understanding of healthcare workflows and medical terminology.
• High attention to detail and accuracy in documentation.
• Fluency both in English and Russian (spoken and written).
• Ability to work primarily within US Eastern Time hours (11:00-20:00 ET), with some flexibility in shift start/end times based on operational needs.
• Availability for a 5-day workweek (start day may vary based on operational needs).
• Strong skills in patient communication: ability to understand concerns, identify core issues quickly, make confident decisions, and respond with clarity and care.
• High attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Ability to remain calm, professional, and service-oriented, even in challenging interactions.
• Reliable, organized, and adaptable to shifting priorities.
• Reliable high-speed internet (minimum 20 Mbps) plus a backup connection.
• Quiet, dedicated home office with proper equipment.

Preferred Qualifications (Nice to Have)

• Experience in telehealth, mental health, or medical tech environments.
• Familiarity with prescription workflows and pharmacy coordination.
• Experience working with CRM, EMR, or healthcare platforms.
• Relevant certifications in healthcare administration.
• A formal medical or healthcare degree.

Technical Competencies

• Healthcare platforms, CRM systems, and EHR.
• Communication tools (phone, email, chat, Intercom, Slack).
• Prescription management software.
• Documentation and reporting tools.
• Google Workspace; Amazon Workspaces.

Benefits

• Clear growth opportunities and a competitive compensation package.
• Fully remote collaboration from any EU country under a B2B model.
• Health insurance available after the probation period.
• Sports & wellness compensation.
• 19 paid vacation days annually.
• 4 additional wellness days each year.
• Paid sick leave for the first 5 working days.
• Thoughtful gifts for key life events.
• Personalized English lessons through Preply.

About the Company

• A chance to contribute to a high-impact, product-driven company in the medical tech space.

How to Apply

• Send us your profile.