Medical Records Specialist I

About Datavant

Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We're a data platform company for healthcare, enabling organizations to securely move and connect data. Our network includes thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. We're a highly collaborative team passionate about transformative change in healthcare, investing in our people and prioritizing high-potential, humble individuals.

The Role ⚕️

This entry-level position involves processing release of information (ROI) requests, specifically medical record requests, ensuring accuracy, efficiency, and top-quality customer service. You'll safeguard patient privacy, adhering to company policy and HIPAA regulations.

Responsibilities 📝

• Processing patient health information requests according to company and facility policies.
• Maintaining confidentiality and security of privileged information.
• Staying current with company and facility software.
• Adhering to company and customer facility codes of conduct and policies.
• Keeping your manager informed about workflow, site challenges, and volume fluctuations.
• Assisting with additional duties as needed.
• Consistently applying medical privacy regulations to prevent unauthorized disclosure.
• Managing patient health records and ensuring HIPAA compliance.
• Preparing new patient charts, gathering documents from paper and electronic sources.
• Ensuring medical records are complete, accurate, and in standard order.
• Creating digital images of paperwork for electronic medical records.
• Responding to internal and external patient record requests, retrieving and transmitting them appropriately.
• Handling inbound/outbound calls.
• Potentially assisting with patient walk-ins and administrative tasks (faxing, mail, data entry).
• Meeting productivity expectations.
• Scheduling pick-ups (as applicable).
• Other duties as assigned.

Requirements 💪

• High School Diploma or GED
• Ability to commute between locations as needed
• Overtime availability during peak seasons
• Basic computer proficiency
• Familiarity with phones, fax machines, printers, and general office equipment
• Professional written and verbal communication skills in English
• Detail-oriented approach to accurate and compliant medical record information
• Strong data entry skills
• Ability to work independently and adapt to changing priorities
• Ability to manage multiple tasks and respond to requests in a fast-paced environment

Preferred Qualifications 👍

• Healthcare experience
• Production/metric-based work experience
• In-person customer service experience
• Ability to build client/customer relationships
• Proactive in suggesting process improvements and providing feedback

Working Conditions & Physical Demands 🏢

Primarily office-based work with minimal exposure to hazardous conditions. Requires frequent standing and sitting, reaching, telephone/headset use, lifting up to 20 lbs., and computer work for 6-8 hours daily. Reasonable accommodations are available for qualified individuals with disabilities. Low to no travel.

COVID-19 Vaccination 💉

With limited exceptions (medical conditions or sincerely held religious beliefs), COVID-19 vaccination is required. Exceptions apply where legally prohibited.

Compensation 💰

Pay varies based on location, responsibilities, skills, experience, and other role requirements.

To Apply

Equal Opportunity Employer

Datavant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This role is not eligible for employment sponsorship.