Member Advocacy Manager

About Virta Health:

Virta Health is revolutionizing the treatment of type 2 diabetes and weight loss. We're tackling a significant health crisis—the high prevalence of type 2 diabetes and obesity—by offering innovative technology, personalized nutrition, and virtual care. Backed by substantial investment and partnerships with major health organizations, we're on a mission to reverse diabetes in 100 million people.

The Role:

As Member Advocacy Manager, you'll lead, scale, and innovate our Member Advocacy team. This is a hands-on leadership role requiring a passion for exceptional customer service and experience in scaling teams to meet growing demands. You'll be instrumental in optimizing processes, collaborating across departments, and coaching a team of associates. You'll also be a key voice for members, providing feedback and insights to improve policies and processes.

Responsibilities: 🎯

• Manage the daily performance of a team of full-time and part-time Associates and Specialists.
• Develop and maintain training resources for a growing team, conducting regular quality checks.
• Communicate critical business updates, team changes, and other important information to the team.
• Scale processes and the team, suggesting efficiencies, automations, and cost-saving measures.
• Collaborate with Enrollment, Product, Coaching, and other internal teams to ensure a seamless experience for applicants and members.
• Act as the voice of the member across departments, ensuring the team is prepared for any changes.

90-Day Plan: 🗓️

• Become a subject matter expert on Virta's treatment and product.
• Familiarize yourself with internal policies, systems, tools, and procedures.
• Build relationships within the Member Advocacy team and the wider Virta organization.
• Understand Member Advocacy associate performance metrics and provide effective coaching.
• Plan and begin implementing process optimizations and workflow updates to scale the team.

What We're Looking For: 💪

• Must-Haves:
  • 2+ years managing a high-performing, customer-facing team.
  • Experience with technology, digital tools, and systems (ZenDesk, JIRA, and EMR software preferred).
  • Experience in a fast-paced, growing company, managing change and leading through growth.
  • Experience leading virtual trainings and creating digital resources for a remote team.
  • Proven ability to coach individuals to success, meeting established goals and metrics.
  • Experience working cross-functionally and advocating for team resources.
  • Scheduling flexibility to support team needs.
• Strongly Preferred: Experience working and managing teams in the digital healthcare field.

Virta's Values-Driven Culture: 🤝

We value individuals who:

• Prioritize people—caring for colleagues and patients equally.
• Take ownership and initiative, empowering others.
• Focus on positive impact over busy work.
• Embrace collaboration and diverse perspectives.
• Promote transparency, trust, and empowerment.
• Are data-driven and evidence-based.
• Embrace risk-taking and iterative improvement.

Additional Information:

• This role involves access to sensitive patient information governed by HIPAA. Security and privacy training will be provided.
• Compensation: $69,000 - $81,000 (location-based compensation structure).
• Benefits information: https://www.virtahealth.com/careers

Apply Now! ➡️