NCCT/CTMC Program Manager III – Clinical Trial Recruitment

About Wake Forest University School of Medicine:

Wake Forest University School of Medicine (WFUSM) is a top 50 medical school (U.S. News & World Report), integrated with the world-class Atrium Health system. WFUSM is a leader in experiential medical education and groundbreaking research, including Wake Forest Innovations, focused on advancing healthcare through new medical technologies. With over $300M in annual extramural funding, WFUSM drives a cutting-edge Academic Learning Health System. Atrium Health Wake Forest Baptist, based in Winston-Salem, NC, is part of Advocate Health, a top-five nonprofit health system in the US. Our integrated environment is deeply committed to improving health and advancing healing.

The Role ⚕️: Program Manager III – Clinical Trial Recruitment

This role is within the Clinical Trial Methods Center (CTMC) supporting the National Center for Clinical Trials (NCCT). You'll be a key member of a team overseeing recruitment planning for clinical trials and research studies. You will report to the Program Director for Clinical Trial Recruitment.

What You'll Do 📝:

• Oversee planning, implementation, coordination, and evaluation of assigned projects, ensuring timely completion and sponsor requirements.
• Prepare analyses and reports, identify potential issues, and implement improvements.
• Manage program outcomes, supervise support personnel, and manage data for quality reporting.
• Facilitate team meetings and foster a collaborative work environment.
• Provide project leadership for digital initiatives, collaborating with stakeholders.
• Assess project specifications and estimates, manage resources, and manage project budgets.
• Formulate and monitor project plans and schedules, providing progress reports and analytics.
• Build relationships with research leaders to ensure goal alignment.
• Direct project team members and contracted vendors.
• Develop and produce digital content, establish best practices for online calls-to-action, and review web content for compliance.
• Manage recruitment strategies, create recruitment content, and oversee outreach tactics and social media campaigns.
• Source images and artwork, potentially performing image editing or graphic design.
• Review web content for conformance to standards (information architecture, editorial style, usability, branding, visual appeal).
• Track and resolve production and social media comments and issues.
• Recommend and implement recruitment outreach tactics, collaborating with study teams.
• Analyze outreach processes to establish best practices and assess emerging tools.
• Perform other related duties as needed.

What We're Looking For 🔎:

• Required: Bachelor's degree and 8+ years of experience in marketing, business, or communications; or equivalent combination of education and experience in a media-rich environment.
• Essential Skills: Thorough knowledge of clinical trial recruitment techniques; experience with clinical trial recruitment policies and regulations (preferably within an academic medical center); excellent computer literacy and knowledge of basic web production and scripting tools; experience with a content management system; knowledge of and experience with social media (Instagram, Twitter, LinkedIn, Facebook); strong project and process management skills.
• Preferred Skills: Proficiency in MS Project, MS Office, MS SharePoint, Google Analytics, Adobe Photoshop/Adobe Suite.