Norwegian Market | Remote Car Repair Assistance

About Bosch 🏢

At Bosch, we're all about shaping the future with top-notch technologies and services that bring excitement and improve people's lives. Our promise to our colleagues is strong: we grow together, we enjoy our work, and we encourage each other to do our best. Join us and experience the difference!

With over 300 specialized colleagues and around 15 nationalities, Bosch's operations in Lisbon are concentrated on sales, marketing, communication, training, nearshoring services, and shared support for human resources services across Europe. The team's diversity, commitment, and expertise are the key elements of this organization's success.

Bosch Service Solutions creates and provides Customer Experience, Mobility, and Monitoring solutions for businesses and their customers. Our teams come up with fast and efficient solutions for countless people every day – from handling claims to managing life-saving emergency calls, and more. Set the standards and become a pioneer alongside approximately 9,000 colleagues around the globe.

The Role 🔧

Your contribution to something big:

• Respond to all calls, emails, and regular requests for first-level technical support.
• Analyze technical problems with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers through all available communication channels.
• Achieve a first-level resolution rate of 50% after 6 months and 70% after 12 months.
• Adhere to defined work instructions and escalation procedures for all possible incident types.
• Keep track of all incidents in our internal incident management system.
• Communicate with other Bosch locations, departments, and colleagues involved in the support processes.
• Contribute to the creation of FAQs and the knowledge database.
• Foster positive relationships with colleagues and customers to ensure a smooth flow of information.
• Be flexible to work in the office and/or remotely as needed.

What We're Looking For 🔎

Qualifications:

• Education: Completed vocational training as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician, or a comparable certificate.
• Experience: At least 1-3 years of experience working in workshops with cars and/or LGV/HGV.
• Languages:
  • Norwegian: Oral and written communication skills at a C1 level (minimum) are required.
  • English: Oral and written communication skills at a B2 level (minimum) are required.
  • Other European languages are a bonus.
• A team player who is 100% focused on service and solutions.
• Strong methodical troubleshooting skills.
• Basic familiarity with IT systems is beneficial.
• Experience in a customer-facing role is a plus.
• Soft Skills: Customer-centric approach, professional communication, and the ability to handle challenging situations effectively.

What We Offer 🎁

• Opportunities to take on challenges in a global environment.
• Career growth within one of the top companies worldwide.
• Flexible working hours.
• Access to healthcare services.
• Employee discounts.
• Sports and wellness activities.
• On-site cafeteria.
• Easy access to public transportation.
• Room for creativity.

Ready to make an impact? We're eager to receive your application!

Job Category: Customer Service

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