💼 Order Management Specialist - Hybrid (Porto, Portugal) | | English
🤩 About GKN Automotive
GKN Automotive is the global leader in drive systems. We're a dynamic, multi-cultural company with a presence in Porto, Portugal. Our Global Business Services (GBS) is located in the heart of Porto (Hipercentro Areosa Business Park), where our 300+ employees provide support on a global level within areas of Finance, Procurement, HR and IT. Our workplace is diverse and inclusive and our locally based team is represented by individuals from 23 different countries. Our culture is underpinned by our Values & Behaviours – Ingenious, Collaborative, Driven, Principled.
🚀 What's the Role About?
We're looking for an Order Management Specialist to join our team. You'll be a key player in ensuring accurate billing and resolving issues related to ERP and pricing. You'll also serve as a vital link between the account team, Supply Chain, and finance for business issues.
🎯 What You'll Do:
- Manage the prototype process from sales order to shipment.
- Manage and input shipment and ordering customer data to ensure correct delivery and billing.
- Understand the different Customer ordering requirements and B2B portals.
- Troubleshoot problems for all locations related to correcting customer orders, demand priority, and shipping.
- Coordinate with Commercial Managers to obtain Purchase orders from the customer.
- Enforce and review purchase order control procedures.
- Input recurring price updates for OEM customers.
- Liaison with planners for customer demand input.
- Coordinate with planners to clean up and maintain the customer data.
- Determine EDI issues and provide input for correction.
- Analyze new customer EDI requirements and decide how to implement them.
- Coordinate testing of customer requirements with planners, accounting, shipping, and IT.
- Clarify invoice issues and consult with accounting/commercial managers to identify a resolution for payment and price differences.
- Develop purchase order controls/procedures.
- Administer month end signoffs for accounting.
- Provide requests of purchase orders to Auditors during the year-end audit.
- Create reports in Cognos/iDash to validate input of data and sales analysis.
🔍 What We're Looking For:
- BSc/BA in management or similar.
- Fluency in English with excellent verbal and written communication skills. Additional language is a plus.
- Self-organization and time management skills.
- Analytical thinking and ability to solve problems.
- Knowledge of ERP in Sales and Distribution.
- Ability to work unsupervised and deliver high-quality work to tight deadlines.
- Full proficiency with Microsoft suite applications, especially Excel.
🏆 Benefits:
- Hybrid working model
- Annual performance bonus
- Private Health Insurance
- Enjoy your birthday off!
- Enjoy 24 December!
- Additional holidays = 2 extra days after completing first year of employment & 1 extra post 3rd year (total 25 days)
- Career development support getting involved in all phases of the global project lifecycle, and through 1:1 and tools such as unlimited access to LinkedIn Learning, Excel, and Language courses on-site
- Dynamic multi-cultural environment (23 nationalities, 12 languages)
- Employee Assistance Programme
- 1 Day paid volunteering
- Modern office facilities (social, dining, and relaxing areas)
- Various discounts across retailers and services
💡 Additional Information:
We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. We all need the opportunity to grow and develop in a role. The team at GKN Automotive would encourage you to apply if our advert has taken your interest, rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly who we're looking for!
📣 Disclaimer:
GKN Automotive does not accept agency resumes unless directly engaged by Talent Acquisition. Please do not forward any resumes to our employees. GKN Automotive will not be responsible for any fees related to unsolicited resumes.
Join us and Accelerate the future!
Category: Sales & Business Development