Partner Experience Specialist

About HBX Group

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We're a team of game-changers and disruptors, bringing together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide and 60,000 high-value clients. We're tech-driven, customer-first, and have amazing commercial teams with unparalleled knowledge and relationships. Headquartered in Palma, Mallorca, we employ around 3,500 people worldwide.

🚀 The Role

We're searching for a creative, proactive, and organized Partner Experience Specialist to drive revenue through digital and human engagement. This role is instrumental in building our digital-first commercial and operating model for hotel partners. You'll work closely with various stakeholders, including Commercial, Operations, and Product Management teams.

🎯 Responsibilities

• 🤝 Assist in defining hotel lifecycle initiatives (onboarding, growth, service, churn prevention) using automation to meet business targets.
• 🎯 Contribute to the overall hotel experience and automation strategy.
• ⚙️ Execute global service, adoption, growth, and churn prevention programs, ensuring alignment with the Digital Strategy and company goals.
• 📊 Report, monitor, and optimize activities to ensure on-time delivery, cost-efficiency, and high ROI.
• 🗣️ Gather feedback from hotels, Sourcing, and Operations to identify automation and digitalization opportunities.
• 🤝 Collaborate with other teams to share best practices and create synergies.
• 💡 Co-design the Digital-first CX model and automated growth/retention programs with the Sourcing area.

💪 What We're Looking For

• Required Skills & Experience:
  • 💼 At least 3 years' experience in a lifecycle role focused on revenue maximization, churn reduction, or cost per room night reduction.
  • 💻 Proficiency in digital engagement platforms (ideally Salesforce Marketing Cloud, Appcues, Landbot, and Salesforce).
  • 📊 Strong analytical skills and experience with conversion rate optimization tactics and tools.
  • ✍️ Writing and copy-editing experience, with the ability to collaborate with a content team.
  • 🗣️ Excellent presentation and negotiation skills.
  • 🗣️ Strong communication skills in Spanish and English.
  • 🏨 Understanding of the B2B business environment and experience in the hotel/travel industry.
  • 🎯 Exceptional attention to detail, project management, program management, and strategy definition skills.
  • 💻 Strong computer and organizational skills (advanced Excel and PowerPoint).
  • 🏆 Highly professional work ethic and outcome-oriented approach.
• Preferred Skills & Experience:
  • 🤖 Experience with AI/Generative AI tools and prompting.
  • 🤖 Chatbot deployment experience.
  • 🌐 Experience in multichannel engagement programs (email, social media, in-app, webinars, chatbot, WhatsApp, etc.).
  • 💡 Knowledge of customer-centric design methodologies (Agile, Safe, Lean).
  • 🚀 Growth hacking approach and mindset.

✨ Benefits

• 🏢 Work in an innovative, engaging, and multicultural environment.
• 🌍 Opportunity to build strong business relationships and friendships worldwide.
• ✈️ Opportunity for career development locally or in other global locations.

➡️ Apply Now!