People Care Trainee

🚀 About Nokia: Nokia is a global leader in innovation and technology, committed to building a more productive, sustainable, and inclusive world. We foster an inclusive work environment where new ideas are welcomed, risks are embraced, and authenticity is valued. We've earned recognition for our commitment to inclusion and equality from organizations like Ethisphere and Bloomberg.

🧑‍💼 The Role:

This 12-month internship within Nokia's People organization offers a chance to contribute to a business-driven people strategy. You'll gain hands-on experience in employee life cycle operations, global people domains, and policies. This is a hybrid role based in Amadora, Portugal.

What You'll Do:

• Manage employee care requests through our global ticketing system, ensuring timely resolution and adherence to service level agreements (SLAs).
• Contribute to the standardization, automation, and transformation of Global Care processes.
• Collaborate with stakeholders and end-users, gathering feedback to continuously improve services.
• Handle employee life cycle operations and transactions across all global people domains and policies.

What You'll Need:

• Currently pursuing a BSc or MSc in Human Resources, Psychology, Business Administration, or a related field.
• Understanding of HR best practices and trends.
• Excellent written and spoken English.

Bonus Points:

• Experience with ticketing systems (e.g., Oracle, ServiceNow).
• Proficiency in a third language (Spanish, French, or Italian).

What We Offer:

• Continuous learning opportunities.
• Well-being programs supporting your mental and physical health.
• Employee resource group opportunities.
• Mentoring programs.
• A diverse and inclusive team culture.

Details:

• Start Date: May 2025
• Location: Hybrid in Amadora, Portugal
• Job Type: Full-time Internship
• Job Category: Human Resources

Ready to Join Our Team?