👋 Hello! I'm Allie, Head of Support at Ashby. We're hiring a Product Support Specialist in EMEA, specifically Poland, Hungary, or the Czech Republic! 🎉
About Ashby 🚀
We're building next-generation enterprise software, helping talent leaders, recruiters, and hiring managers improve their hiring processes. We're well-funded, backed by Y Combinator, Elad Gil, and Lachy Groom, and already work with hundreds of amazing companies like Opendoor, Plaid, and Airtable. This is an exciting time to join! Learn more: https://www.ashbyhq.com/
The Role 🎯
This remote position involves direct customer interaction and impactful projects to improve our support workflows. You'll:
- Work directly with customers, providing exceptional support.
- Contribute to projects like curating customer feedback, improving help documentation, and automating tasks.
What We're Looking For 💪
- Experience with complex, rapidly evolving products. A willingness to learn is key!
- Strong problem-solving skills—defining problems and creating comprehensive solutions.
- A customer-centric approach with keen attention to detail and empathetic communication.
- Proactive ownership and principled decision-making.
This Role Might Not Be For You 🤔
- If you prefer quick ticket triage without in-depth problem-solving.
- If you prefer supporting simpler, less evolving products.
- If you need an in-office environment for motivation; this is a fully remote role.
About Our Go-To-Market Approach 📈
Our Support team is part of Customer Success and Go-To-Market. We focus on:
- Building best-in-class products.
- Providing a best-in-class customer experience.
- Small, high-performing teams.
Interview Process 🗓️
Our process is thorough, ensuring a great fit for both you and Ashby:
- Intro Call with Recruiting (30 minutes)
- Take-Home Assessment (1 week)
- Hiring Manager Interview (45-60 minutes)
- Virtual Onsite (90 minutes)
Onboarding 👨🎓
Your first 30 days will focus on mastering our product. You won't handle customer requests initially, but you'll be busy learning!
Benefits ✨
- 10-year exercise window for stock options.
- Unlimited PTO (4 weeks recommended).
- 12 weeks of fully paid family leave (US, expansion planned).
- Generous equipment, software, and office furniture budget.
- $100/month education budget (manager approval for larger items).