Real Estate Virtual Assistant

Category: Customer Service

About the Company
Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities.

In Teamswell, every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Real Estate Virtual Assistant will possess the skills and experience required, as well as a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.

Responsibilities

• Handle incoming emails and inquiries from homeowners and associations regarding maintenance requests, modification submissions, and general community management support.
• Manage appointment scheduling and coordination with board members, contractors, and service providers.
• Maintain accurate records of community assessments, maintenance requests, and homeowner communications.
• Assist with document preparation, including reviewing governing documents and compliance-related materials.
• Coordinate real estate sales and closing documentation, ensuring timely submission of required information.
• Update the community portal with announcements, news, and relevant resources for homeowners.
• Process and follow up on modification requests and maintenance issues.
• Ensure timely and accurate responses to customer inquiries, prioritizing tasks efficiently.
• Help manage financial documentation, invoices, and HOA payments as necessary.

Requirements

• Previous experience in virtual assistant or administrative roles.
• Strong attention to detail, particularly when managing legal and financial documents.
• Excellent communication and interpersonal skills, able to work with diverse homeowners and association boards.
• Tech-savvy with experience using online community management portals, CRM software, and basic office tools like Google Workspace or Microsoft Office.
• Ability to manage multiple priorities and stay organized in a fast-paced environment.
• Available to work during Eastern Time Zone business hours to accommodate our clients’ needs.

Preferred Qualifications (Nice to Have)

• Experience with community or HOA management.
• Familiarity with real estate or legal documentation.

Position Schedule Details

• Full-time remote position
• Monday - Friday (40 hours/week)
• Must be available to work during Eastern Time Zone business hours.

Benefits

• Internet and Electricity subsidy
• Employee private health, emergency, basic life, and short-term disability insurance stipend.
• And more…