Job Category: Customer Service
About Tafaseel BPO
Tafaseel BPO is hiring on behalf of a valued client for the position of Receptionist. The ideal candidate will be the first point of contact for visitors and community members, responsible for providing a warm welcome, handling inquiries, and ensuring smooth operations within the community setting.
The Role: Receptionist – Community Management
We are seeking a Receptionist to be the first point of contact for visitors and community members. The ideal candidate will provide a warm welcome, handle inquiries, and ensure smooth operations within the community setting. Preference will be given to candidates with prior experience in community management or related sectors.
Key Responsibilities:
- Greet and assist visitors, residents, and community members in both Arabic and English.
- Answer phone calls and direct inquiries, providing information on community services, policies, and events.
- Manage appointment scheduling and coordinate meetings, events, or community activities.
- Handle incoming and outgoing mail and packages, ensuring proper documentation and timely distribution.
- Maintain accurate records of visitors, residents, and any incidents or requests.
- Assist with community event or activity coordination, working closely with other departments.
- Make sure the reception area is tidy, organized, and welcoming at all times.
- Monitor access control for residents and visitors, making sure security and compliance with protocols.
- Perform general administrative duties, including filing, data entry, and preparing reports.
- Address resident or visitor concerns, escalating to appropriate team members when needed.
Requirements (What We’re Looking For):
- Prior experience as a receptionist or in a customer-facing role is essential.
- Experience in community management or property management is highly preferred.
- Proficiency in both Arabic and English (written and spoken) is a must.
- Strong communication and interpersonal skills, with the ability to interact effectively with a diverse audience.
- Excellent organizational skills and attention to detail.
- Proficient in using office software (e.g., Microsoft Office) and basic CRM systems.
- Ability to handle multiple tasks efficiently and work under pressure.
- Professional, friendly, and approachable demeanor with a strong customer-service orientation.