Regional Field Lead - Portugal

👋 About Backroads

Backroads is a company that values its employees and their professional growth. We prioritize internal development whenever possible. Our team's success is the key to our overall success.

🎯 The Role: Regional Field Lead (RL)

The Regional Field Lead (previously known as Regional Coordinator) is a Trip Development (TD) role focused on ensuring high-quality trips. You'll be a key player in coordinating and mentoring Trip Experts (TEs), managing trip logistics, maintaining vendor relationships, and negotiating with subcontractors. You'll also be responsible for timely and accurate Softrip/Ascent updates and reviewing trip materials.

💼 Key Responsibilities:

• 🧑‍🏫 Supervise & Mentor: Guide TEs in quality decisions, timely Softrip/Ascent updates, and delivery of guest/leader materials. Provide feedback, mentorship, and conduct performance reviews.
• 🗣️ Communication: Serve as a vital link between the field and office, relaying company communications to field staff.
• 🤝 Recruitment & Onboarding: Recruit, review applications, and onboard new TEs in your region.
• 🚨 Crisis Management: Provide real-time support for on-trip issues and support the weekend on-call team.
• 📈 Trip Quality Improvement: Proactively identify areas for improvement, review feedback, and provide suggestions to Regional Directors (RDs). Contribute to trip quality and design, including research and pre-search.
• 🤝 Vendor Relations: Build and maintain strong relationships with key vendors.
• 🏨 Capacity Planning: Help determine trip capacity, working closely with RDs and the hotels team.
• 💼 Private Trips: Respond to private and custom trip requests, collaborating with the Private Trips Team and partners.

💪 What We're Looking For:

• 🧳 Experience: Trip Development experience or prior experience as a Trip Expert or Regional Expert. Extensive trip leading experience in Portugal is a plus.
• 🤝 Skills: Strong organizational, interpersonal, feedback, analytical, negotiating, and problem-solving skills. Budgeting and cost management abilities are also valuable.
• 💻 Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word).
• 🗣️ Languages: Portuguese (first language preferred), Spanish (second language preferred).
• 💼 Understanding: A deep understanding of the connection between the office, trips, leaders, and guests, with a focus on quality at every step.

🎁 Benefits & Perks:

• 💰 Compensation: Determined based on experience and qualifications.
• ✈️ Trip Leading: Eligible to lead one trip per season (as agreed upon with RDs).
• 🏥 Health Benefits: Eligible for group medical, dental, and vision plans.
• 🚗 Travel Reimbursement: Backroads will cover vehicle, accommodation, and some food costs for business-related travel.

📍 Location: Hybrid role based in Porto or Sesimbra, Portugal, or the Mallorca office.

📝 How to Apply:

Apply through Workday, including a cover letter highlighting your interest and qualifications, along with your resume. Contact Gabe Hollywood (Regional Director of Spain/Portugal) or Daysha Lichty (Senior Manager, Field Expert Program) with any questions. Applications are reviewed on a rolling basis; early application is encouraged.

Job Category: Project Management