Remote Customer Support – Bilingual (English/Spanish) – Inbound Calls – 09/2025

Responsibilities

• Serve as a warm and knowledgeable point of contact, answering inbound customer inquiries about the client’s services (software that helps property owners identify potential overpayments on property taxes and secures eligible tax reductions).
• Handle phone-based customer support in both Spanish and English.
• Provide clear, friendly assistance to those seeking more information.

Requirements

• Bilingual in English and Spanish.
• Pleasant phone voice.
• Strong multitasking skills, with a passion for research and learning new things each day.
• Energetic and positive individuals that take pride in helping people find the best solution.
• Must complete a full application on the company careers page, including screening questions and a brief pre-employment test.

Preferred Qualifications (Nice to Have)

• Phone experience in a call center environment is preferred but not required.

Project Hours

• Monday - Friday, 6 am - 3 pm (All Times Pacific).
• Commitment: 20 hours per week.
• Duration: 90 days (as needed).

Salary

• Hourly Pay Rate: To be discussed in the interview phase.

About the Company

• ModSquad has been reinventing the Customer Experience Services industry since 2007.
• Top brands around the globe turn to ModSquad for customer support, content moderation, trust and safety, community management, and social media services.
• ModSquad works with startups and Fortune 500 companies.
• ModSquad supports over 50 languages in more than 90 countries.
• ModSquad is primarily a remote company.

Category

Customer Service