Remote Field Service Tech

👋 About Ossid:

Ossid, a ProMach company, specializes in supporting the lifecycle of its machines and products. They're dedicated to consistency, quality, and manufacturing excellence. They've been named to the Inc. 5,000 list of fastest-growing private companies in the U.S. seven times! They offer a blend of large-company benefits with a small-company, entrepreneurial feel.

🚀 The Role:

As a Remote Field Service Technician, you'll provide technical support and service to customers throughout a machine's lifecycle. This involves a mix of hands-on work and problem-solving. You'll be a key player in ensuring customer satisfaction and identifying opportunities for product improvement.

What You'll Do:

• Troubleshoot, repair, assemble, install, and integrate complex machinery.
• Meet all established inspection, testing, quality, and operating specifications.
• Guide and supervise customer personnel during installations, integrations, or servicing.
• Identify and resolve hardware or software issues.
• Maintain strong customer relationships.
• Spot new product opportunities and suggest product enhancements.
• Advise customers on necessary parts for their inventory.
• Work from engineering drawings, specifications, and instructions.
• Use a variety of precision measuring instruments.
• Support the Operations Department with technical inquiries.
• Serve as a technical resource for Sales and Engineering.
• Provide technical support to other departments as needed.
• Perform final assembly, quality tests, and equipment preparation.
• Write trip reports updating the company on equipment status.
• Create standard operating procedures for machinery.
• Maintain accurate documentation for service visits and in-house projects.

🛠️ What We're Looking For:

• Diploma in Electro-Mechanical Engineering or comparable work experience.
• 4+ years of experience in highly skilled technical support of electro-mechanical products/systems; formal technical training is a plus.
• Ability to travel extensively (up to 75% of the time).
• Excellent interpersonal skills.
• Strong electro-mechanical skills and experience.
• Problem-solving and independent judgment skills.
• Proficiency in using precision measuring instruments and reading complex engineering designs (including wiring schematics).
• Ability to handle multiple tasks effectively.
• Computer skills (Microsoft Office).

➕ Nice-to-Haves: (These are things that would be great to have, but aren't required)

• Formal technical training.

Compensation & Benefits:

Ossid offers a competitive salary, comprehensive medical/dental programs, life insurance, generous paid time off, and a retirement savings plan. Growth opportunities are also available.

🏢 Location: Remote (USA)

🎉 Additional Information:

ProMach is an Equal Opportunity Employer and a drug-free workplace. Reasonable accommodations will be provided to individuals with disabilities. Learn more about ProMach on LinkedIn, Twitter, and Instagram! #OSSID #RemoteJob #FieldService #TechJob