Sales Order Coordinator - EASTERN TIME ZONE

🤝 C1: 1 Contact, 1 Connection, 1 Choice

C1 is your go-to source for advanced communications and data technology for businesses. We connect our customers to everything digital, from phone systems and hardware to computer networks, application development, managed solutions, and more. We're fully committed to designing, implementing, managing, and supporting our customers' needs from start to finish, so they can concentrate on their core business.

When you're seeking a team of IT and communications technology experts who can excel at what they do, C1 is your top choice.

🎯 The Role

The Sales Order Coordinator (SOC) will be instrumental in fostering strong customer relationships and driving revenue growth within ConvergeOne's existing customer base. You'll be a strategic, solution-focused seller, showcasing our entire suite of applications.

We're looking for someone who:

• Is creative, enthusiastic, and motivated
• Has a strong understanding of technology
• Can effectively meet sales goals and objectives
• Possesses exceptional communication and listening skills

Our goal is to develop sharp, determined SOCs who are focused on achieving success, while always prioritizing client needs and business goals with integrity.

✨ What You'll Do

Essential Functions

• Must work EST Time Zone hours.
• Collaborate with managers, sales support, sales directors, account executives, and solution architects to develop effective sales strategies.
• Have strong Cisco CCW experience.
• Build and maintain positive relationships with current and potential customers.
• Provide outstanding customer service by addressing information requests and resolving account or order management issues.
• Manage customer orders efficiently, including using the CRM system, preparing orders for placement with an accurate order checklist, and communicating with account executives, procurement, project management, and the customer throughout the entire sales cycle and delivery process.
• Maximize deal profitability by taking advantage of OEM programs and promotions.
• Use manufacturer tools to secure and maintain deal registrations and/or special pricing.
• Partner with account executives and regional renewal managers to follow the T-Minus schedule and keep the CRM Contract Renewal Dashboard updated.
• Send sales orders, statements of work, and other customer-facing documents to account executives for review.
• If an account executive is unavailable, ensure that sales support specialists can assist with sending information to customers as requested by the account executive, while maintaining the account executive as the primary customer contact.
• Guarantee that orders are accurate and aligned with ConvergeOne's best practices, including margin percentages, discounts, and order integrity using ConvergeOne's booking policy.
• Stay informed about industry trends, participate in organizations relevant to our primary markets, and consistently improve your sales knowledge.
• Stay up-to-date on company policies, procedures, and objectives, clarifying any questions with your director, and be ready to discuss these policies with customers accurately.

Additional Specific Duties and Responsibilities

• Support ConvergeOne's strategic manufacturers during month-end, quarter-end, and year-end periods, as needed, to ensure timely order processing.
• Provide backup and assistance to other POD or regional team members when order volume is high or for PTO coverage.
• Attend internal and external training sessions to enhance your product and solution expertise, as well as your knowledge of the order process.
• Collaborate with your director on task forces and internal projects as requested and appropriate.
• Identify areas for process improvement and suggest these ideas to your manager.

💼 What We're Looking For

Required Qualifications

• Bachelor's degree or equivalent in a business-related field.
• 1-3 years of sales/business experience.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office Suite.
• Ability to thrive in a fast-paced, high-volume, demanding environment.
• Exceptional listening, verbal, and written communication skills.
• Self-motivated, high-energy, with a sense of urgency.
• Ability to work independently and as part of a team.
• Ability to grasp technical information and execute effectively.
• Strong problem-solving and resolution skills.
• Proficiency in third-party manufacturer tools, business processes, and sales engagement models.

🎁 Benefits

• 401(k) Plan (35% match per dollar up to 10%)
• Medical Coverage (3 plan options, no network – all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
• HSA + Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision
• FSA Plans
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Long Term Disability
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance
• Legal/ID Theft Plans
• TeleHealth Options
• Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Health Advocate
• Volunteer Time Off

🏢 Work Environment

The ability to manage multiple priorities and demands in a fast-paced environment is essential. This role is based in a professional office setting. You'll regularly use standard office equipment such as computers, phones, photocopiers, and filing cabinets.

🤝 EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants. We consider all qualified applicants for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

💰 Pay Range

$55,000 - $85,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Job Category: Sales & Business Development