Salesforce Business Analyst (m / f / d)

👋 About Usercentrics:

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We're building a healthy balance between data-driven business and privacy-led marketing for all sizes of enterprises. We help companies build trust with their users through improved transparency and control, drastically improving marketing and monetization while achieving full privacy compliance. We're a fast-growing, diverse, and international team of tech enthusiasts and entrepreneurially-minded individuals.

🚀 The Role:

As a Salesforce Business Analyst, you'll be a key player in connecting business goals with tech solutions. You'll analyze processes, gather requirements, and translate them into effective Salesforce solutions. This needs a deep understanding of Salesforce and strong analytical and communication skills to work with various departments.

🎯 Your Responsibilities:

• Collaborate with stakeholders to understand business needs, processes, and requirements.
• Gather, analyze, and document business requirements, user stories, and functional specifications.
• Translate business requirements into Salesforce solutions (configuration, customization, integration).
• Design and configure Salesforce features (custom objects, fields, workflows, process builder, validation rules, reports).
• Work with developers and system administrators to implement and test Salesforce solutions.
• Conduct user acceptance testing (UAT) and lead user training sessions.
• Provide ongoing support and maintenance for Salesforce implementations.
• Stay up-to-date on Salesforce releases, features, and best practices.
• Mentor junior team members.

💪 What You'll Bring:

• Essential: 3+ years' experience as a Salesforce Business Analyst, successfully delivering Salesforce solutions; strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, Community Cloud); proficiency in Salesforce configuration, customization, and integration (Process Builder, Workflow Rules, Apex Triggers, REST/SOAP APIs); experience with agile methodologies and tools like Jira; excellent analytical, problem-solving, and decision-making skills; exceptional communication and interpersonal skills; ADM201 Salesforce certification.
• Highly Desirable: Sales Cloud Consultant or Advanced Administrator certifications; familiarity with Pardot.

🌟 Why Usercentrics?

• Flexible Work: Hybrid work model (minimum 2 days/week in the Lisbon office), flexible hours, and workation possibilities.
• Growth & Development: Personal development budget, job-related language courses.
• Team & Culture: Positive, vibrant, and inspiring environment; cross-department projects; regular team events.
• Values: We're driven by our values: #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack, and #ComeAsYouAre.

🎉 About Us:

We're committed to building a diverse, equitable, and inclusive environment where everyone feels valued and empowered. We believe our diverse backgrounds are our greatest strength. We're #BetterTogether.

Don't worry if you don't meet every requirement! We encourage applications from all backgrounds.

Job Category: Software Development