About Cross Border Talents & Our Client
Cross Border Talents is seeking a SAP Digital Engagement Manager for a European client based in Lisbon, Portugal. Our client offers a comprehensive suite of services—IT, infrastructure management, engineering, R&D, and business services—to customers across Europe. They're known for their cutting-edge innovations and commitment to strong customer relationships.
What You'll Do
- Support the sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.
- Help onboard and transition customers to SAP Enterprise Cloud Services.
- Manage service/project delivery, ensuring alignment with planned scope, budget, and milestones.
- Assist in de-escalating critical customer situations. Collaborate with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support as needed.
- Contribute to customer release and maintenance activities.
- Provide technical support to customers throughout their lifecycle within the SAP Enterprise.
- Execute and support problem management and continuous improvement initiatives.
- Liaise with various SAP user stakeholders, especially Virtual Customer Success partners, to ensure customer success.
- Review account status and analyze the need for transitioning accounts to other teams based on growth in volume or complexity.
- Streamline associate onboarding with mandatory training and documentation.
- Maintain up-to-date knowledge transfer documents on new topics and conduct refresher sessions.
What You'll Need
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Technical Skills: At least 4+ years of experience in SAP Basis. Solid understanding and hands-on experience with HANA databases. Experience with SAP Upgrade & Migration (OS/DB) is a must. Experience integrating SaaS products (Ariba, Salesforce, C4S, etc.) with SAP landscapes is a plus. Hands-on experience with any hyperscaler (AWS/Azure/GCP) is required.
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Experience: 4+ years with multinational software/IT organizations. 2+ years of experience in cloud knowledge (e.g., through Solution Management, Consulting, and/or Delivery Program management). 2+ years of SAP Basis S/4HANA knowledge.
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Languages: German, Dutch, and Greek are mandatory.
The Perks
- Remote work in Portugal.
- Day shift (Monday-Friday) work schedule.
- Competitive salary.
- Meal allowance.
- Opportunities for career progression.
- Parenthood program.
- Comprehensive health and life insurance.
Ready to Apply?