Seasonal Evening Chat & Email Customer Service Specialist

About Us
Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations, and community. We are the parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, NIQUEA.D, Snoozimals, and Tiny Headed Kingdom. We are the dominant retailer of calendars, games, and toy products in shopping centers nationwide, operating 200 year-round stores and 600 seasonal stores across the United States. We also operate 3PL services and manage two large distribution centers. Go! Retail Group values innovation, collaboration, integrity, transparency, community, and fun.

Overview
The Evening Email & Chat Seasonal Customer Service Specialists will provide customer support via chat and email to offer superior customer service for the upcoming holiday season. These seasonal positions start now. The work schedule is Monday – Friday from 5pm to 10pm, and applicants must meet these availability times throughout the 8-9 week season.

Essential Functions

• Create great customer experiences.
• Process chat and email inquiries, assisting via phone if necessary.
• Assist customers with product inquiries, order, account, and website issues.
• Maintain and grow knowledge of products, promotions, and sales techniques to increase customer satisfaction and sales.
• Support the mission statement and core values (commitment, integrity, openness) of Go Retail Group.

Requirements

• Positive attitude and productive, professional, and courteous manner.
• Strong written and verbal communication, including excellent grammar.
• Demonstrated computer skills, including use of Word, Excel, Outlook, and ability to type at least 40 WPM.
• Ability to accomplish tasks in the most timely and efficient manner.
• Multi-tasking, problem-solving, and organizational skills.
• Openness to receiving feedback and incorporating it into daily work.
• If working from home, high-speed internet via ethernet cable connection and a quiet space to work from home.
• Mandatory remote training will be held from 11/10/25 - 11/14/25 from 5pm- 10pm.
• The seasonal position ends in early January 2026 on or after 1/3/26.
• Equipment must be picked up at our South Austin Office and returned there.
• Only applicants based in Central Texas will be considered.

Preferred Qualifications (Nice to Have)

• 6 months+ contact center experience.

Salary Description
Depending on experience.