Senior Client Support Associate

💼 About NEA Dental

NEA Dental is seeking a Senior Client Support Associate to join our team! This is a Fully Remote position based in Dunwoody, GA.

🤝 The Role

The Senior Client Support Associate is a key player in providing top-notch support to our VYNE Payor and provider clients. You'll be the go-to person for advanced operational support, ensuring timely issue resolution and keeping clients happy.

🎯 What You'll Do

• Provide advanced, direct support for payor and provider operations related to VYNE Dental products and services.
• Become an expert on VYNE Dental's products and services.
• Help the team meet its performance goals.
• Troubleshoot EDI document processing errors and collaborate with trading partners to solve them promptly.
• Understand payor and provider business processes to better assist clients.
• Communicate effectively with internal teams, external vendors, and dental providers.
• Monitor incoming EDI issues and prioritize them.
• Offer support and training to internal team members.
• Serve as the main point of contact for all product-related issues needing review and escalation to the development team.
• Keep the VYNE system and knowledge base updated with contact info, support details, and communications.
• Make sure that manuals and documentation for VYNE products are accurate and up-to-date.
• Document all client interactions with precise and thorough notes, following established procedures.
• Be a valuable team member and consistently showcase VYNE's core values.
• Take on other tasks as needed.

🔎 What We're Looking For

• Education: A Bachelor's degree in Business, MIS, or a related field or at least 3 years of relevant work experience.
• Experience: A minimum of 5 years of experience in a technical support role.
• Knowledge: A solid understanding of Healthcare EDI transactions, particularly 837, 270/271, and 835.
• Skills:
  • Knowledge of SQL or other related database tools.
  • Strong problem-solving and creative thinking abilities, with the capability to make informed decisions.
  • A high level of integrity and dependability, coupled with a strong sense of urgency and a focus on results.
  • The ability to work independently with minimal supervision.
  • Advanced problem-solving and consultative skills.
  • The ability to handle multiple projects simultaneously.
  • Excellent written and verbal communication, as well as time management skills.
  • Proven presentation and meeting skills.
  • Proficiency in Microsoft Office/Google Workspace products.

🎉 Benefits

Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Category: Customer Service