Senior Customer Success Manager
Dashlane
Full-time
Remote friendly
North America
$117,000 - $137,000 USD yearly
Sr. Customer Success Manager: Cultivating Success @Dashlane
🗽 Location: Our vibrant NYC office awaits you, offering a hybrid work setup with 3 days of in-office collaboration.
About the Role:
🌟 Join our dynamic Customer Experience team as a Sr. Customer Success Manager and be a catalyst for our ambitious growth. Your mission? Ensure our customers experience unparalleled excellence throughout their journey with Dashlane.
👥 Your Responsibilities:
- Craft an exceptional experience for our top/enterprise customers, transforming their post-sale journey into a seamless success story.
- Become a Dashlane expert and devise winning rollout strategies tailored to each customer's unique needs, fostering password habits that revolutionize their entire organization.
- Take ownership of a diverse customer portfolio, proactively addressing their needs and identifying opportunities for internal development.
- Collaborate closely with customers to define clear goals, success criteria, and program strategies that drive value, renewal, and expansion.
- Serve as the go-to subject matter expert, educating customers on Dashlane's value proposition and product features through various channels, including phone, email, and product demonstrations.
- Conduct regular customer health checks to monitor behavior, mitigate renewal risks, and seize missed opportunities for enhanced success.
- Manage and resolve customer requests, diligently collecting product feedback, and feature requests, and fostering valuable testimonials from our existing customer base.
- Achieve and surpass quarterly quotas, ensuring Dashlane's continued success in retaining and growing account revenue.
- Build long-term customer relationships, empowering them to navigate uncharted territories within their organizations with the support of our customer success team.
- Collaborate seamlessly with our customer service and support team to ensure swift resolution of technical product-related issues.
- Grow alongside your peers, expanding your knowledge of the ever-evolving digital security landscape. We understand that most new team members may require some basic training on Dashlane and general password management topics, and we're here to support you every step of the way.
- Thrive in a diverse, global team where positivity and a genuine desire to help others define our work culture. Flexibility, drive, and passion are the cornerstones of our team's success.
Requirements:
- 5+ years of proven excellence in customer success, sales, or account management.
- 3+ years of experience in a B2B SaaS/Tech environment, where you've consistently exceeded expectations and achieved assigned activity/sales quotas.
- Exceptional verbal and written communication skills, with the ability to influence and effectively communicate with diverse stakeholders.
- Unparalleled organizational, time-management, and prioritization skills to excel in a fast-paced environment.
- A creative and entrepreneurial mindset, eager to contribute to building a thriving business, embracing change, and operating in a dynamic, high-growth environment.
- A strong sense of accountability and responsibility, demonstrating a willingness to go the extra mile with an unwavering work ethic.
- Ability to thrive with minimal supervision for day-to-day tasks, and effectively handle new or complex assignments with limited guidance. Self-direction and resourcefulness are key.
- High degree of perseverance and unwavering passion for our product and mission.
- Tech-savvy, personable, and equipped with natural problem-solving abilities. Discretion and the ability to handle confidential information are essential.
- Capacity to think critically, troubleshoot, and solve complex problems in a fast-paced, data-driven, and metrics-oriented environment.
- Domain knowledge and experience in Identity and Access Management (IAM), Enterprise Password Management, or related Information Technology/Security verticals.
- Familiarity with cloud and on-premise IT environments, enterprise web technologies, directory services (MS Active Directory, etc.), endpoint and network management.
Compensation:
We offer a competitive salary range of $117,000 - $137,000 in base plus variable pay.
At Dashlane, we believe in comprehensive compensation packages that extend beyond salary. Our benefits and opportunities provide an exceptional work experience. Equity is an integral part of our compensation structure, ensuring that every Dashlaner has the chance to own a stake in the company's success.
Individual pay decisions are meticulously determined based on various factors, including qualifications for the role, experience level, skillset, and maintaining internal equity with other Dashlaners. We strive to ensure that the majority of successful candidates fall within the provided salary range based on these criteria.