Senior Customer Success Manager

Responsibilities

• Build strong relationships with our clients to understand their needs and ensure their success with monday.com.
• Serve as the main point of contact and liaison between clients and the rest of the monday.com team.
• Empower customers to connect their goals and challenges with the solution in monday.com.
• Take ownership of new accounts and manage their onboarding.
• Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale.
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
• Stay in touch with clients to ensure that they're realizing the full potential of monday.com.
• Build, own, and execute client success and engagement plans.
• Navigate client organizations to uncover additional product applications and opportunities for partnership.
• Spearhead internal cross-functional improvement projects.
• Represent voice of the customer and influence product development roadmap.
• Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities.

Requirements

• 5+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• Ability to take initiative and adapt.
• Strong customer-facing and presentation skills with the ability to establish credibility with executives.
• Some travel included for customer visitation.
• BA or BS degree.
• Visa sponsorship for this role is currently not available.

Preferred Qualifications (Nice to Have)

• Prior experience in strategy consulting.

Salary

$135,000 - $165,000 base salary (For New York City-based hires only. May include discretionary bonus and/or equity).

About the Company

monday.com is a global software company transforming how businesses run. Our product suite adapts to diverse industries and use cases within one powerful platform, empowering approximately 245,000 customers worldwide to reimagine work, drive efficiency, and scale. With over 2,500 employees globally, we prioritize transparency and knowledge sharing, focusing on impact over hours clocked. We encourage initiative, ownership, and fresh thinking, backing our people with flexible work, wellness and mental health support, and a collaborative environment. The Customer Success Team acts as the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals.

Location

Hybrid role in our New York City office.

Category

Customer Service