(Senior) Customer Success Manager (f/m/d)

Your mission

We are looking for a proactive (Senior) Customer Success Manager to drive customer success and growth with our advanced SaaS solution.
In this role, you will take full control of key accounts, help customers become true product champions, and work closely with our Sales team on chances to sell more.
As part of deskbird, a fast-growing workplace tech company backed by a $23M Series B and trusted by leading global brands, you will join a passionate, high-performing team on an exciting growth path with great chances for career growth and professional development.
This role is open only to candidates currently living in Europe.

Responsibilities

Develop and support strong relationships with customers and internal teams, building trust and long-term teamwork.
Make sure customers succeed by helping them fully use the potential of deskbird’s solutions.
Lead and manage customer projects, from planning through finishing and ongoing support.
Organize and lead customer meetings, project start meetings, and training sessions.
Find and close chances for growth and selling more within current accounts.
Act as the main contact point between internal departments and customers, helping to improve the product.
Adjust and make customer systems better to fit their specific needs.

Requirements

At least 2 years of experience in a B2B Customer Success role, ideally within the SaaS industry.
Proven history of building trusted relationships with B2B clients and delivering measurable business value.
Customer-first mindset, known for empathy, being proactive, and a strong focus on service.
Good at analysis and focused on solving problems, with the ability to handle challenges through practical, positive results.
Excellent communication and people skills, allowing for effective teamwork with internal groups and senior contacts.
Native-level skill in English (German or French is a plus).

Benefits

Accelerate your career growth: Join Europe’s top workplace management software company and unlock fast professional development.
Company-wide summit: Connect with the whole team at our yearly summit, held in exciting places across Europe. Look at the video from our last company summit.
“Bursts”: Work together face-to-face with your team through our in-person meeting support.
Home office equipment: As a remote-first company, we support your home office setup with money help to make sure you have everything you need.
Co-working budget: Work from modern co-working spaces near you with our co-working budget.
Learning and development: Put money into your future with a yearly development budget for coaching, certifications, and conferences.
Advanced technologies & freedom: Enjoy high levels of freedom, access to the newest tech, and a changing international work setting.

About us

At deskbird, we help companies worldwide manage the hard parts of hybrid work.
Our people-focused software lets employees easily arrange office schedules, book desks, and work together better.
For managers, we give strong information and analysis to make office operations better.
As one of the fastest-growing SaaS startups, we are a remote-first team of diverse talent from 22 nationalities, with active centers in St. Gallen, Munich, Bucharest, Sofia, and Belgrade.
If our goal and this role fit what you are looking for, we encourage you to apply, even if you do not meet every single requirement.
At deskbird, we value the unique views and contributions that each person brings.
We believe in the chance for growth and the difference we can make together.
Whether you see yourself as an 80% fit or more, your passion and excitement are what truly matter.
Take that step—let’s find your potential and shape the future together.
We are an equal-opportunity employer and celebrate diversity, knowing that varied views and backgrounds make our teams richer and our organization stronger.
We take diversity and inclusion seriously and thoughtfully.
We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

Category

Customer Service