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Senior IT Support Analyst

Nimber
Full-time
On-site
Lisbon, Portugal

About Nimber

Nimber isn't just filling positions; we're building a team ready to shake things up! We're looking for passionate people who want to make a real impact and rewrite the rules. If you're ready to put the future in the hands of passionate people, join us.

What Does Nimber Mean?

In math and game theory, Nimber refers to numbers with special properties in addition and multiplication. We want to add value to our customers' projects, just like those special numbers!

What You'll Do

  • 💻 Windows desktop support, fixing operating system/driver/software issues
  • 🖥️ Dell environment, Microsoft 0365 Office support, SME on SharePoint and Teams end-user support
  • 🔐 Account administration (Active Directory, group policy, Okta, logon problems, remote logon issues)
  • 📱 iPhone email support - Airwatch (mailbox setup and synchronization issues)
  • 🎫 ServiceNow experience, ticket and escalation handling
  • 🎙️ AV meeting room support and troubleshooting (Cisco VCs, Solstice, App Space)
  • 🤝 Liaise with HQ team and local AV vendor
  • 🦸 Regional Technical Lead, escalation point for other desktop members
  • 🚨 Opening tickets with Microsoft
  • 🛡️ Windows vulnerability management via RiskSense and PowerShell scripting
  • 🔄 Asset life-cycle replacement, reporting, and recycling
  • 📊 EMEA meeting room monthly reporting
  • 🚀 Roll out of Tanium & ControlUp
  • 🤖 Process automation: Power Automate, MS Forms

Nice-to-Have

  • 👍 Experience with ITIL principles (Incident, Problem, Change, and Configuration Management)

Must-Have

  • 🗣️ Excellent English communication skills

Work Modality

  • 🏠 Remote Working

What Nimber Expects From You

  • 🔥 Be passionate about what you do.
  • 🚀 Take the first step using the talent of Accelerated Innovation.
  • 🎯 Define the right strategy with the gift of Sensitive Impartiality.
  • 💪 Put into practice the privilege of Shielded Independence daily.

Ready to Join Us and Succeed?

If you're tired of feeling like just a number, send us your application and become a Nimber!

Job Category: DevOps / Sysadmin