Senior Product Manager, Conversational AI

Responsibilities

• Product Strategy & Vision
  • Own and evolve the product roadmap in alignment with Verbex’s mission and business goals.
  • Identify and prioritize high-impact industry verticals and customer segments.
  • Balance long-term innovation with short-term delivery, particularly in fast-changing AI markets.
• AI-Powered Product Leadership
  • Lead the end-to-end development of voice and conversational AI products, from ideation to deployment.
  • Drive improvements in human-like interactions, emotional tone, language diversity, and real-time responsiveness.
  • Develop AI guardrails and ethical usage principles, ensuring fairness, transparency, and inclusivity.
• Technical & AI/ML Collaboration
  • Partner closely with NLP/LLM teams, engineers, and data scientists to define AI voice tone, prompt design, and model behaviors.
  • Optimize product performance, scalability, and compliance (SOC 2, HIPAA, GDPR).
  • Build and evolve no-code/low-code tools for internal and customer use.
• Customer, Market & Competitive Insight
  • Conduct user and market research to validate product directions.
  • Translate customer insights into data-backed, actionable product requirements.
  • Monitor and analyze competitor landscape.
• Go-to-Market & Stakeholder Alignment
  • Collaborate with marketing, sales, and customer success for effective product launches and positioning.
  • Define pricing, packaging, onboarding, and documentation strategies.
  • Communicate complex AI concepts clearly to both technical and non-technical stakeholders.
• Team & Culture Building
  • Lead and mentor cross-functional teams of PMs, UX designers, conversation engineers, and analysts.
  • Champion product culture, agile rituals, and outcome-focused metrics.
  • Foster a high-performance, empathetic, and ethically grounded product organization.

Requirements

• Experience: 6+ years in product management, including 2+ years in a senior or leadership role.
• Proven track record in AI/ML-based products, voice AI, or NLP.
• Domain Knowledge: Experience in building B2B SaaS platforms, especially in voice tech (telephony, VoIP, SIP, ASR, TTS).
• Technical Skills: Strong understanding of AI/ML workflows, model tuning, data infrastructure, and LLM behaviors.
• Communication & Leadership: Excellent stakeholder management, cross-functional leadership, and communication skills.
• Ethical Mindset: Passion for responsible AI, fairness, accessibility, and user empathy in product design.
• Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related technical field.

Preferred Qualifications (Nice to Have)

• Master’s degree.

Benefits

• An international project with social impact.
• An important and shaping role in a fast evolving company.
• Opportunity to participate in establishing a new team and setting up work processes.
• Opportunities to attend conferences, courses and other venues of professional development.
• A helpful and open working atmosphere with committed and motivated colleagues.

Salary

• Competitive salary.

About the Company

Verbex is a Humanized AI SDR (Sales Development Representative) Platform. Any user can easily Create, Connect, Configure and Deploy our AI Sales Development Representatives on phone lines or Web platforms, Mobile apps, Operating System or IOT devices. Verbex Platform allows users to connect their preferred business tools such as ERP, CRM, Call Center Solutions.

Our Humanized AI SDR then pulls data from your CRM and/or ERP and dials users or receives calls from users and records those in your business tools with detailed business analysis for each of the calls that it handled.

At Verbex we strive to interact with each other in high respect, work transparently and be courageous to improve our work and move forward as a team. Our team members are international based, passionate about personal growth, innovation, and collaboration. We are constantly striving to improve ourselves and the way we work together and create products. If you have a passion for technology and share this mindset, you are probably a great fit for your team.

If you have decided that Verbex is the organization where you can pursue your career productively and enjoyably, we are looking forward to your application! The minute you start working here, you become an integral part of Verbex and its future. Every job in our company is important, and you will play a key role in the continuing growth of our company.

How to Apply

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Category

Software Development