Senior Technical Customer Support

👋 About RavenPack:

RavenPack is a top provider of alternative data analytics for financial services. We help financial professionals boost returns, cut risk, and improve efficiency using our fast, accurate analysis of massive amounts of unstructured data. Our clients? The world's leading hedge funds, banks, and asset managers!

🚀 The Role:

As a Senior Technical Customer Support Specialist, you'll be a key part of our Customer Success team in sunny Marbella, Spain. You'll work closely with Sales and Customer Support, assisting a global clientele of top-tier banks and hedge funds.

What You'll Do:

• 🤝 Support both new trial users and existing clients by mastering our API products and services.
• 🐍 Write Python scripts to improve and troubleshoot customer interactions related to connecting, retrieving, and managing data via the RavenPack API.
• 💻 Create scripts that mimic common client workflows to streamline onboarding and debugging.
• 💡 Provide technical guidance to clients using tools like Python, Jupyter notebooks, and SQL.
• 🛠️ Quickly resolve technical issues using available company resources.

What We're Looking For:

• 🐍 Proven Python Expertise: You're a skilled Python coder, adept at creating efficient solutions for complex problems.
• 💻 Development Framework Proficiency: You're comfortable working with frameworks like Jupyter Notebooks and Streamlit.
• ⚙️ Python Tooling Knowledge: Experience with tools like Pydantic & Poetry is a plus.
• 🤔 Problem-Solving Prowess: You can investigate and provide clear, concise answers to intricate client questions.
• 🗣️ Excellent Communication: You can explain technical concepts clearly and effectively to clients, both verbally and in writing.
• Troubleshooting Skills: You're a natural troubleshooter, experienced in collaborating with various teams to efficiently resolve technical issues.

Bonus Points:

• 💼 Fintech or SaaS experience.
• 🎓 Finance or Business background.

Perks & Benefits:

• 🌍 International Culture: Be part of a diverse global team based in beautiful Marbella.
• 💰 Competitive Salary: We value your time and experience.
• 🚌 Free Shuttle Bus: Convenient transportation from Malaga, Fuengirola, La Riviera, and Estepona.
• 📈 Growth Opportunities: We support your professional development.
• 💡 Innovation Encouraged: Share your ideas and help us succeed!

Job Category: Customer Service

We're an equal-opportunity employer committed to diversity. We don't discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.