🚀 ServiceNow Developer - Hybrid (Lisbon, Portugal) | €40k-€60k
About Nokia
We're a global leader in B2B technology innovation, shaping the future where networks meet cloud. At Nokia, you'll make a difference in people's lives, building the capabilities for a more productive, sustainable, and accessible world.
Join our Digital Office (DO) Team
We're transforming into a modern, product-oriented technology organization focused on delivering exceptional customer experiences and strong financial performance. We believe in an inclusive workplace where your ideas are valued, you're empowered to take risks, and you can be your authentic self.
Business Operations Unit
You'll join our Business Operations Unit, providing essential support, management, and governance across Digital Office. We act as the interface with Nokia corporate organizations, ensuring our agenda and goals are fully enabled.
Project Management Processes and Tools (PMPT) Team
You'll be part of the PMPT team, responsible for owning and maintaining end-to-end project management processes, tools, reporting, and practices aligned with DO Units.
What You'll Do
- Collaborate with stakeholders to understand and document business needs within the scope of demand/project management processes, practices, and tooling.
- Leverage your ServiceNow technical knowledge/coding to consult with ServiceNow technical resources, proposing, defining, and characterizing solution options.
- Develop, deploy, and maintain ServiceNow reports and dashboards.
- Develop, deploy, and maintain Microsoft stack services, including PowerApps, Power BI, Data Factory, and SQL Server objects.
- Proactively support the user community with answers and solutions to questions and incidents.
- Identify areas within Demand/Project where data analytics can be further utilized.
- Identify gaps in data collection to support governance and portfolio management-related analysis and propose improvements.
- Conceptualize, design, and create automations supporting Governance and Project Portfolio Management processes/flows, resulting in less manual work, additional simplifications to the Governance Model, and more up-to-date information.
- Develop and maintain online ServiceNow modules and reports that enable people and organizations to improve decision-making and better support fact-based discussions.
- Act as a specialist in your team, serving as a best practice resource and/or recognized as an expert within your professional area in the business.
- Contribute to implementation, execution, and iteration of the strategy, ensuring alignment with execution plans and capability roadmaps.
- Collect and analyze business/stakeholder needs to identify the content, processes, and tools needed for supporting efficient end-to-end business operations.
- Translate development and/or innovation needs.
- Contribute to IT processes, methods, and metrics implementation, and monitor process and related tool performance.
- Collaborate closely with relevant stakeholders.
- Contribute to communication of the strategy across IT and its execution to stakeholders.
What You'll Need
- Two or more years of experience as a ServiceNow developer (Demand and Project Management Module experience preferred)
- Two or more years of experience in Data analytics/reporting
- BSc. Computer Science, Engineering, or similar from an accredited college/university is preferred
- Knowledge and experience in Power BI, Power Apps, Data Factory, and SQL
- Ability to effectively manage conflicting needs of stakeholders.
- Sharp analytical, problem-solving, and critical reasoning skills.
- Understanding of IT Management methods, tools, principles, and Project Management Methodology.
- Excellent written and verbal communication skills.
- Strong problem-solving skills.
- A self-starter attitude with a keen interest in learning new technology.
Nice-to-Haves
- Knowledge of Apptio One Plus
- Knowledge of Data Modeling
Job Category: Software Development