Shorex Land Experience Coordinator

👋 About Mystic Cruises

Mystic Cruises is a leader in expedition ocean cruises, offering a special way to discover amazing places around the globe. We provide a 5-star experience, bringing you close to nature, from Antarctica to the Arctic, and more. Our ships are made to visit iconic cities and smaller ports that big ships can't reach, making your journey unforgettable.

We're committed to protecting the environment and use smart technology on our vessels. Plus, we believe in our employees and encourage you to share your ideas.

If you love to travel, care about the environment, and want to join a team that works together, Mystic Cruises could be the perfect place for you. We're seeking talented individuals who want to be part of our journey and help us keep giving our guests great experiences.

🚀 The Role

As a Shorex Land Experience Coordinator, you'll play a key role in planning and improving all shore excursion experiences for our guests.

Your main goal is to make sure our guests have amazing time during their on-land adventures.

You'll be guiding guests, giving instructions, and making sure they are safe. You'll be interacting with guests, giving them details about tours and locations, and helping them at the front desk. You'll also support presentations, recaps, and other shore excursion-related tasks. You'll also support Shorex and entertainment onboard.

💼 What We're Looking For

• Prior experience in a similar position or proven experience in the tourism industry.
• Excellent communication skills to interact with guests effectively.
• Small-Vessel Proficiency Certificate (RYA Powerboat Level 2 or equivalent)
• Proficiency in driving zodiacs
• STCW Basic Safety Training Certificate
• Great organizational skills to handle front desk duties and concierge services.
• The ability to work in a fast-paced environment and adapt to change.

🎯 What You'll Do

• Share information about tours and locations with guests.
• Help with front desk tasks, including providing activity information and booking taxis.
• Assist with Shorex activities, including presentations and recaps.
• Take photos of shore excursion activities.
• Handle bus dispatch and give directions to guests on shore.
• Escort guests on tours.
• Assist with onboard entertainment (setup, sound, and lighting).
• Help the Cruise Director with office tasks.
• Guide guests and give instructions for water sports.
• Make sure guests are safe during water activities.
• Drive zodiacs with guests or as a safety driver.

🤝 Preferred Experience

• Solid customer service skills and the ability to address guest questions and concerns.
• Previous experience in shore excursion coordination, tourism, or a related field is a plus.
• Proficiency in computer and Microsoft PowerPoint skills.
• Knowing multiple languages is great! English is required.
• Public speaking skills.

🗺️ Additional Information

• Communication & Coordination:
  • You'll report to the Shorex Manager and Cruise Director.
• Mindset and Values:
  • Maintain a professional appearance and focus on 100% guest satisfaction.
  • Follow schedules and set a great example as a member of the shoreside team.
  • Be ready to travel to different Atlas Ocean Voyages ships.
• Guidelines and Regulations:
  • Follow Standard Operating Procedures & STAR Service Standards in your department.
• The company can make changes to this job description at any time during your employment.

Job Category: Customer Service