👋 Spanish Customer Advisor - Onsite (Porto, Portugal)
About Sitel Group 🌎
Sitel Group is a global leader in end-to-end customer experience (CX) products and solutions, partnering with world-renowned brands to build stronger relationships with their customers. With 100,000 people worldwide, we connect brands with their customers over 4.5 million times daily in 50+ languages.
Join Our Team 🎉
Are you a problem solver who thrives in a supportive team environment? Are you fluent in Spanish and have strong English communication skills? Do you want to build your career in a multicultural environment in the beautiful city of Porto? If so, we have the perfect opportunity for you!
Your Role:
As a Spanish Customer Support Specialist, you'll provide top-notch support to our customers via phone and email, ensuring accurate and timely resolution of their queries. You'll be a key player in building meaningful relationships with our customers, providing exceptional service that exceeds expectations.
Responsibilities:
- Provide high-quality customer support via phone and email.
- Deliver accurate, valid, and complete information using established procedures.
- Own customer queries, ensuring timely resolution and response.
- Build strong relationships with customers, answering questions in a courteous, friendly, and professional manner.
- Meet and exceed customer service quality goals, compliance regulations, and productivity targets.
- Create exceptional customer experiences that are valued and appreciated.
- Follow management direction and provide feedback.
What We're Looking For:
- Native or proficient level of Spanish (C2).
- Intermediate level of English (at least B2) both verbally and written.
- Excellent communication skills, including strong phone conversation skills, attentive listening, and superior writing abilities.
- Analytical and problem-solving skills with a strong attention to detail.
- Desire to learn and advance, demonstrating curiosity and problem-solving skills.
- High-speed internet access and suitable conditions for remote work (if applicable).
- EU citizenship or a valid work permit for Portugal.
- Local candidate or willing to relocate to Porto, Portugal.
Benefits:
- Competitive wages and stability.
- Private healthcare & dental insurance (after six months of employment).
- Continuous learning/development opportunities and competitive career advancement.
- A safe, friendly, creative, innovative, and technologically advanced organization.
- International and multicultural environment with celebrations, SitelFit wellness programs, initiatives to develop your skills, and team-building events.
Join #SitelLife
We believe in the power of diversity and embrace our differences as a source of strength. We are an equal opportunity employer, valuing and respecting diversity.
Ready to join our team?
For any questions, please contact the Recruitment Team at jobs.portugal@sitel.com.
Job Category: Customer Service