Squad Manager

👋 About Dynatrace:

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. We offer an all-in-one platform delivering precise answers about application performance and security, enabling organizations to innovate faster and deliver more value. Many of the world's largest organizations trust us.

🚀 The Role:

As a Squad Manager, you'll lead a team of 8-10 professionals, managing 20-30 accounts generating $8-10 million USD in annual revenue. You'll mentor junior team members, conduct performance reviews, and ensure account health.

Responsibilities:

• Mentoring and developing junior team members.
• Conducting monthly 1:1 meetings with each team member.
• Understanding team members' skills for effective project and account assignment.
• Conducting performance reviews 1-2 times per year.
• Monitoring account status, focusing on top 15 accounts (largest ACV) and those renewing within the fiscal year.
• Holding weekly account reviews, providing updates, and escalating issues.
• Collaborating with internal teams to track client maturity and strengthen relationships.
• Assisting with new hire onboarding and the shadowing program.
• Supporting new hire "Analyst" training (approx. 6 hours/month).
• Participating in initial customer calls to guide engagement.
• Collaborating with your manager on capacity planning.
• Working with internal teams to suggest improvements to tooling, processes, and training.
• Assigning resources for Proof of Concepts (POCs).
• Reporting on key metrics (value, growth, customer maturity, etc.).

🎯 What We're Looking For:

Minimum Requirements:

• Bachelor's degree in marketing, statistics, mathematics, economics, or a related quantitative field.
• At least 2 years of experience leading teams and fostering cross-functional collaboration.

Preferred Qualifications:

• Excellent organizational, problem-solving, and analytical skills with strong attention to detail.
• Strong conceptualization and communication skills; ability to unite business and technical teams.
• Ability to manage multiple priorities effectively under pressure.
• Understanding of team dynamics and relationships; empathy for stakeholders; commitment to team success; ability to influence and persuade.
• Strong written and verbal communication skills.

✈️ Travel:

All Insights team members are expected to travel approximately half the year for annual team meetings.

💼 Location:

Hybrid role based in Lisbon, Portugal.