Sr CRM Account Executive - Healthcare Providers

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the chance to change how we work.
Fast forward to today. ServiceNow is a global market leader, bringing advanced AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform easily connects people, systems, and processes to help organizations find smarter, faster, and better ways to work.
But this is just the start of our path.
Join us as we work toward our goal to make the world work better for everyone.

Job Description

Segment: Enterprise (accounts 5K+ employees).
Vertical: Healthcare providers.

The Sr. CRM Account Executive will manage the market success of ServiceNow's CRM products into Enterprise customers.
These products are built on our market-leading Service Management platform and create one source of truth that lets enterprise processes run with the same information.

What you get to do in this role

The Sr. CRM Account Executive supports the plan and the winning solution for specialty solution areas depending on the engagement model.
Responsibilities and activities can change based on the solution area and coverage ability.
Support territory planning and strategy to improve agreement within the vertical, targeting specific account use cases, and execution.
Give input to the AE during the account planning process based on territory strategy and suggestions.
Make sure the suggestion to the territory strategy and account planning matches Now Value principles.
Support customers in seeing the value of a digital change and help develop the strategy by working with the rest of the account team, the customer, and partners.
Work closely with the SC and Specialist SC on the Capability Roadmap for feedback and agreement, working as a team based on the engagement model.
Coach AEs, ADRs, and ACEs with basic knowledge of the specialty solution area to find specialty solution chances and help manage the sales cycle.
Change the time spent on responsibilities to fit the needs of the territory and account team and celebrate successes.
Support diversity and belonging to help create an open and inclusive setting.

Qualifications

To be successful in this role you have
Flexible on current location within US West, Midwest, or South (NE is not a fit).
Must be within a 1-2 hour drive from an airport hub for easy travel.
Demonstrated success selling SaaS/PaaS solutions to the Enterprise segment, specifically Healthcare Providers.
Experience using or thinking critically about how to bring AI into work processes, decision making, or problem solving.
This may include using AI-powered tools, making workflows automatic, looking at AI-driven information, or exploring AI's possible effect on the function or industry.
7+ years of knowledge on the return on investment of CRM to lead to a winning solution.
Experience as an AE, or in an alternative sales or customer service role.
Understanding of business sales processes.
Travel required: 30-50%.

Salary

For positions in the Bay Area, California, we offer a base pay of $137,000 - $203,775, plus equity (when applicable), variable/incentive pay, and benefits.
Sales positions usually offer a competitive On Target Earnings (OTE) incentive pay structure.
Please note that the base pay shown is a guideline, and the final total pay will change based on things like qualifications, skill level, skills, and work location.

Benefits

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

Additional Information

Work Personas
We approach our spread-out world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories given to ServiceNow employees based on the nature of their work and their assigned work location.
To check if you are eligible for a work persona, ServiceNow may check the distance between your main home and the closest ServiceNow office using a third-party service.
ServiceNow is an equal opportunity employer. All qualified applicants will get consideration for work without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be thought about for work following legal needs.

Accommodations
We try to create an accessible and inclusive experience for all candidates.
If you need a reasonable change to finish any part of the application process, or are unable to use this online application and need a different way to apply, please contact [email protected] for help.

Export Control Regulations
For positions needing access to controlled technology subject to export control rules, including the U.S. Export Administration Regulations (EAR), ServiceNow may need to get export control approval from government authorities for certain people.
All work is dependent on ServiceNow getting any export license or other approval that may be needed by the relevant export control authorities.

Category

Sales & Business Development