Supervisor, Reimbursement Patient Access

About Guardant Health:

Guardant Health is a leading precision oncology company dedicated to conquering cancer globally. We leverage proprietary tests, extensive data sets, and advanced analytics to drive commercial adoption, improve patient outcomes, and lower healthcare costs across the cancer care continuum. We offer a range of tests for various cancer stages and are committed to innovation in cancer screening.

The Role: 💼

As a Supervisor, Reimbursement Patient Access at Guardant Health, you'll provide exceptional support to our customers, clinical laboratory, sales representatives, and billing vendor. You'll be a key player in ensuring smooth financial processes and excellent patient communication.

What You'll Do:

• Supervise a team of Reimbursement Patient Access Specialists.
• Conduct regular team and individual staff meetings.
• Approve timecards and time-off requests.
• Guarantee timely and accurate resolution of financial cases and patient outreach.
• Perform regular audits to verify data accuracy and insurance validity.
• Evaluate and update processes to adapt to changing sample volume and policies.
• Verify incoming requisitions for payment type and data accuracy.
• Check incoming requisitions for patient insurance eligibility (Medicare, Medicaid, etc.).
• Contact clients and patients to obtain or verify billing data.
• Inform clients and patients about our Financial Assistance Program.
• Export data from LIMS and upload it into various applications.
• Document all phone calls and follow-up activities.
• Contact physicians and medical personnel to obtain missing billing information.
• Adhere to Standard Operating Procedures (SOPs) for reimbursement, pre-billing, and FAP.
• Perform quality checks to ensure data entry accuracy.
• Handle reimbursement and billing calls.
• Perform other administrative duties as needed.

What We're Looking For:

• Bachelor of Arts or Science in Biomedical Laboratory Science, Clinical Science, or a related field (preferred).
• Proven ability to work effectively in teams with internal employees, contractors, and managers.
• Exceptional multitasking and project management skills.
• Ability to work independently with good judgment in a dynamic setting.
• Excellent written and verbal communication skills.
• Proficiency in Salesforce and Microsoft Office Suite.
• Flexibility with working hours to meet operational needs.
• Ability to lift up to 10 lbs.

Benefits & Perks:

• Hybrid Work Model: Enjoy a blend of in-office collaboration and remote work flexibility. (Specific in-office days will be discussed during the interview process).
• Competitive Salary: $75,500 - $120,800 (Palo Alto/Redwood City range: $100,700 - $135,900). This range does not include benefits, bonus, commission, or equity.

Additional Information:

• The majority of work is performed in a desk/office environment, but there may be occasional exposure to laboratory settings.
• Guardant Health is committed to providing reasonable accommodations for candidates with disabilities. Contact [email protected] for support.
• Guardant Health is an Equal Opportunity Employer.

Apply Now: http://www.guardanthealth.com/jobs/