🍷 Customer Support
Do you want to help people all over the world enjoy wine purchases to the fullest? Are you a native Swedish speaker or incredibly fluent, with strong English communication skills? If you're looking to build your career in a diverse work environment, we have the perfect opportunity for you!
Your Role: Join Our Swedish Customer Support Team
Vivino is the world's biggest online wine marketplace and the most downloaded wine app, fueled by a community of millions. Vivino's unique approach to wine shopping makes discovering and buying wine enjoyable.
What You'll Do:
- Provide support to app users and answer customer and supplier questions about purchases and delivery tracking through written and phone communication.
- Help customers discover and buy wine in a fun, simple, and easy way by offering practical solutions.
- Provide top-notch support and solutions to customers during and after their wine-related journeys by ensuring timely follow-ups, closure of requests, and feedback.
- Achieve and surpass our service quality goals, comply with regulations, and hit productivity targets.
- Create exceptional experiences that customers value and we're proud of.
- Follow management's direction and share your feedback.
What We're Looking For:
- Native or very advanced Swedish proficiency (C2).
- Advanced English proficiency (at least C1) in both speaking and writing.
- Excellent communication skills – including fantastic phone conversation skills, attentive listening, and top-notch writing abilities.
- Analytical and problem-solving skills with a keen eye for detail.
- A desire to learn and grow, a curious mind, and a knack for problem-solving.
- High-speed internet access and a suitable setup for remote work.
- EU citizenship or a valid work permit for Portugal.
- You're either a local candidate or are willing to relocate to Portugal.
Benefits:
- Signing bonus.
- Relocation package.
- Competitive pay.
- Paid professional training.
- Employee discounts.
- Private health and dental insurance (after six months of employment).
- Growth opportunities through various development programs.
- Fun and engaging company-wide initiatives, including our EverBetter wellness program.
- Job stability.
- Lifelong skills and experience.
- A fantastic work culture.
Go Further with Foundever™
We believe in creating memorable experiences for our employees. With us, you can improve your quality of life and advance your career.
Apply now!
Job Category: Customer Service