Tech Customer Success Manager (Spanish Speaking)

About the Company

This is a unique chance to join a new and innovative team within the Tech Touch organization.
This team shapes the future of how we drive growth and retention at scale.
The Tech CS team gives expert advice to help customers grow, keep their business, and scale with monday.com.
Our AI-driven structure makes sure we connect with the right client at the right time for the biggest effect.

Responsibilities

As a Tech CSM, you will play a key part in this mission.
Tech CSMs work across many customer approaches, using deep product knowledge and success strategies.
This includes 1:1 meetings for important goals or running 1:many programs to influence target groups.
We focus on supporting accounts that do not have a dedicated CSM.
We do this by partnering with Sales and using recommended approaches, high technology, and strong customer data to find and deliver measurable value through more advanced use of monday.com.
We are setting a new standard for proactive customer contact by mixing AI-powered information, human connection, and fast advice.
We are looking for curious, adaptable, and customer-focused people to help us lead the way.
Our team is growing, and we are hiring a Tech CSM to support, keep, and grow customers by leading projects and working with different teams.
Part coach, consultant, and product expert, our Tech CSMs are passionate about helping customers improve teamwork and drive long-term success with monday.com.
Support Sales when needed by quickly responding to chances for risk and growth.
This role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next account.
This role requires a proactive approach, finding customer signals and telling Sales before other action happens.
Define and help customers reach key business goals in short, high-effect meetings.
Connect 1:1 with targeted customers at important points in their experience to make sure they adopt monday.com and grow.
Take part in and sometimes lead digital contact efforts such as CS Office Hours, webinars, or focused campaigns.
Help the team learn and share knowledge by sharing recommended approaches, success stories, and scalable methods.
Speak for the customer and influence the product development plan.
Work closely with Sales to make sure the customer journey is smooth, acting as a trusted advisor during key account moments.

Requirements

1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes.
Fluency in Spanish and/or Portuguese.
Proven ability to switch focus quickly and manage many accounts at different stages of their lifecycle at the same time.
Comfortable working in a fast-paced setting and making a difference through short-term, high-value meetings.
Strong teamwork skills and experience working across different departments, especially with Sales teams.
Proactive mindset. Able to find signals and start conversations focused on value quickly.
Superb written and spoken communication skills.
Positive attitude, focused on solving problems, with strong self-management and organizational skills.
Ability to take initiative and adapt.
Strong customer-facing and presentation skills.
BA or BS degree.

Salary

For New York City-based hires only: Compensation Range: $86,000-$95,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Additional Information

Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

Category

Customer Service