Category: Customer Service
About the Role
We are seeking a highly motivated Technical Customer Support Representative to join our clients dynamic team in Lisbon. In this role, you will support customers with technical issues related to digital marketing and paid campaigns. Your expertise will help clients achieve their goals and ensure a high level of customer satisfaction.
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot issues related to paid advertising campaigns and digital marketing platforms.
- Guide clients on best practices for campaign optimization and performance improvement.
- Escalate complex issues when necessary and follow up to ensure resolution.
- Maintain accurate case records and documentation in the CRM system.
- Deliver exceptional customer service while meeting performance targets.
Requirements
- Language: C2 level English proficiency (spoken and written)
- Education/Experience:
- Bachelor's degree in Marketing OR
- Proven relevant work experience in Digital Marketing (must be clearly reflected in the CV)
- Hands-on experience managing paid campaigns (PPC, social media ads, Google Ads, etc.)
- Excellent communication and problem-solving skills
- Strong technical aptitude and ability to learn new tools quickly
- Flexibility to work shifts as per the schedule below
Working Hours
- Initial Schedule:
- Monday to Friday, 12-hour operational window (07:00 - 19:00)
- 2 shifts: 07:00 - 16:00 or 10:00 - 19:00
- Later Stage:
- 24/7 coverage with rotative shifts (Monday to Sunday)
- 2 rotative days off per week
Compensation & Benefits
- Salary: 870 x 14 months
- Performance Bonus: Up to 150 per month
- Supportive team environment with opportunities for growth
Important Note
Please ensure your CV clearly demonstrates your experience with paid campaigns and digital marketing. Applications that do not meet these requirements will not be considered by the client.
Interested?
Apply today and join a leading team in the digital marketing support space! Click to apply or send your English CV to [email protected]
Start Date: 17th July 2025