Technical Desk Analyst I, Tier 1 Remote - NM,TX or, AZ only

Category: Customer Service

Responsibilities

• Provide first-level technical support for hardware and software problems (Microsoft Office, VPN, Active Directory, customer-specific software applications, laptops, desktops, printers, VOIP telephony, etc.).
• Support multiple clients.
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately assign ticket urgency and impact following ITIL best practices.
• Assist clinicians—including doctors, nurses, and therapists—with EHR usability.
• Deliver outstanding customer service through clear communication, patience, and empathy.

Requirements

• High School diploma or GED (or equivalent experience).
• Must have a hard-wired connection to a router.
• Previous experience in a customer service or technical support role.
• Basic knowledge of PC operations and desktop applications.
• Strong verbal and written communication skills.
• Ability to multitask and problem-solve in a fast-paced environment.
• Openness to feedback and eagerness to learn.
• Adaptability and self-motivation in a remote work setting.
• Must be available to work Monday through Friday, shifts scheduled between 6 AM and 9 PM MST.
• Must reside in NM, TX, or AZ.

Preferred Qualifications (Nice to Have)

• CompTIA A+ certification.
• Experience working in Electronic Health Record (EHR) systems.
• Familiarity with medical terminology.

About the Company

UnityBPO is a leading healthcare IT company dedicated to supporting front-line healthcare workers and their patients. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas, and Arizona.

Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development—all while making a meaningful difference in healthcare every day.

Benefits

• Mission-Driven Work: Support healthcare teams and improve patient lives through technology.
• Career Growth: We invest in your development and pay for technical certifications.
• Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
• Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees.
• Leadership Access: Share your ideas directly with leadership, including the CEO.
• Supportive Environment: Be part of a team that values transparency, communication, and collaboration.

Before You Apply

Please complete the Microsoft Speed Test and email your results to [email protected]. Be sure your computer is connected via Ethernet for accurate results.