πΒ Technical Service Manager - Onsite (Almada, Setubal, Portugal)
About Crossjoin Solutions
π€ We're a Portuguese IT company founded in 2009 with a global reach, serving over 30 clients across various countries. We help millions of consumers worldwide by providing end-to-end IT solutions to businesses in diverse sectors like banking, insurance, and telecommunications.
What We Do
π We deliver consulting services focused on optimizing systems, tackling major incidents, and accelerating development through:
- π» Performance Services
- βοΈ IT Administration
- π§βπ» Development Services
- π€ DevOps Services
We Value Our People
πͺ We are committed to your growth, offering personalized coaching, continuous training, challenging projects, and career development opportunities.
Your Role
π As a Technical Service Manager, you will be responsible for:
- π Overseeing the delivery and implementation of solutions to resolve critical client incidents.
- π€ Facilitating communication between customer and operational teams to ensure smooth project delivery.
- β οΈ Identifying and mitigating operational risks to service.
- π£οΈ Serving as the main point of contact between clients and the Competence Centre, gathering requirements to generate work.
What We're Looking For
πΒ Must-Haves:
- π Bachelor's or Master's degree in Computer Science or a related field.
- πΌ 5+ years of professional experience in IT Operations Management and/or Technical Project Management.
- π» Experience and knowledge of various technological solutions (e.g., CRM, Billing, Order Management, Middlewares).
- π£οΈ Excellent English communication skills (minimum B2 level).
Bonus Points:
- π Experience with APM monitoring tools (Dynatrace, AppDynamics, Datadog, NewRelic).
- π§° Experience with JIRA and/or ELK stack.
- βοΈ Knowledge of Java troubleshooting and Cloud environments (Azure/AWS).
- π Advanced Excel skills (advanced formulas, database concepts).
- π£οΈ Spanish language proficiency.
What We Offer
π We offer a fantastic work environment with:
- π€ Integration into a dynamic, goal-oriented, and collaborative team.
- π₯ Health insurance for you and your family.
- π€ Crosser Assistance Programme (access to psychology, psychosocial, financial, legal, and nutrition consultations).
- π A well-structured Individual Development Plan (IDP).
- πΊοΈ Career development opportunities across the company.
- ποΈββοΈ Monthly gym membership.
- π Team-building events.
Ready to Join Us?
π Apply now and start your journey with Crossjoin Solutions!
Please note:Β By submitting your application, you authorize Crossjoin Solutions, Lda to process and store your personal data for this recruitment process and/or future opportunities.