🗣️ Telesales Representative - Italian Market - Onsite (Lisbon, Portugal)
About the Job:
Join our client's team as a Telesales Representative for the Italian Market in Lisbon, Portugal. This is an exciting opportunity to build a successful career in the telecommunications industry while enjoying a fantastic relocation package.
What You'll Do:
- 📞 Receive inbound calls and provide exceptional customer service.
- 🤝 Sell offers to customers using upselling and cross-selling techniques.
- ❓ Answer product-related questions and address customer inquiries.
- 👂 Actively listen to customer needs and identify new opportunities.
- 💪 Maintain strong customer relationships and ensure their satisfaction.
- 🧠 Learn about products and services to effectively explain them to prospects.
- 🤝 Handle customer complaints and resolve issues with strong negotiation skills.
- 🎯 Meet performance targets in a fast-paced environment.
What We're Looking For:
- 🇪🇺 Valid EU ID/Passport/Residency
- 🇮🇹 Fluent in Italian and English (written and verbal).
- 🗣️ Comfortable presenting products over the phone and handling customer complaints.
- 🧠 Ability to learn and communicate product benefits effectively.
- ☀️ Dynamic, proactive, and comfortable with handling rejection.
- 🤝 Strong negotiation skills and problem-solving abilities.
- 🚀 Enjoy delivering results in a fast-paced environment.
- 💼 Previous telesales or customer service experience is a plus.
Working Hours:
- ⏰ 40 hours per week (8 hours per day with 1-hour lunch break).
- 🗓️ Rotational shift pattern, Monday to Friday: 07:00 - 19:00; Saturday: 08:00 - 17:00.
Relocation Package:
- ✈️ Relocation package available.
- 🏠 Company-provided apartment (for those relocating from abroad or over 100 km away from Lisbon).
- 💳 Meal allowance paid on a separate card (for supermarket shopping).
- 🏥 Health insurance from day one of employment.
Interested?
To apply, please submit your updated CV to sheren.abbas@cbtalents.org, highlighting your relevant experience.
Note: Only candidates holding a valid EU ID/Passport/Residency will be considered.
Thank you for your interest! Only shortlisted candidates will be contacted.
Job Category: Sales & Business Development