TMS Lead Patient Care Coordinator - Outpatient

📅 About Anew Era TMS & Psychiatric Anew Era TMS & Psychiatric, part of the DiscoveryMD professional psychiatric division, is a multi-clinic practice that's quickly growing. They're dedicated to supporting patients' mental health goals and fostering a positive work environment.

💰 What They Offer

• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts
• Continuing education programs
• Weekly training opportunities
• Opportunities for advancement

🧑‍⚕️ The Role The Lead Patient Care Coordinator will be a key part of the team, helping patients with their mental health journey. This role involves overseeing other patient care coordinators, ensuring top-notch patient care, and providing support to the team.

Responsibilities

• Oversee patient care coordinators to ensure procedures are followed.
• Travel to facilities in Austin (and potentially Dallas & Houston for training).
• Collaborate with the Practice Manager and Director.
• Conduct weekly check-ins with care coordinators.
• Manage care coordination for TMS, Esketamine, and Ketamine.
• Provide quarterly trainings to the care coordination team.
• Manage, schedule, and assign consultations.
• Conduct initial patient consultations and document findings.
• Educate patients about their treatment options.
• Facilitate weekly check-ins with clinicians/providers.
• Complete TMS Certification (training provided).
• Maintain accurate and descriptive medical and clinical documentation.
• Demonstrate knowledge of medical records, authorizations, and lab requisitions.
• Implement consultative interventions.
• Obtain and document patient insurance information.
• Answer phones professionally and relay messages.
• Ensure patient treatment is rendered within approved authorizations.
• Provide excellent and compassionate patient care.
• Serve as a liaison between care providers and patients.
• Use an Electronic Health Record.
• Build trust with individuals to improve patient care.
• Communicate plans of care to insurance case managers and healthcare partners.
• Refer clients to TMS treatments based on eligibility.
• Discuss financial obligations and insurance coverage with clients.
• Protect patient confidentiality.
• Accept new requests and explore opportunities to improve work.
• Perform other duties as assigned.
• Willingness to travel between facilities as needed.

Qualifications

• Associate's degree required, Bachelor's degree preferred.
• 5+ years of TMS and/or Mental health experience.
• Excellent customer service skills (7+ years minimum).

Additional Information

• We are an Equal Opportunity Employer (EEO) M/F/D/V.
• We maintain a drug-free workplace.
• We perform pre-employment substance abuse testing.
• For more information about our company benefits, please visit discoverybehavioralhealth.com/careers/.

Job Category: Healthcare