Veterinary Implementation Consultant

About CUBEX

CUBEX® is a global leader in animal health, providing products and services that significantly reduce veterinary practices' total cost of ownership for pharmacy and supplies. We develop cutting-edge technologies for secure access to controlled substances, high-value products, and medications. We're a family-owned company that values its team and seeks top talent. We're passionate about improving animal healthcare and fostering a supportive work environment.

The Role 🧑‍⚕️

As a Veterinary Implementation Consultant, you'll be instrumental in installing and implementing CUBEX hardware and software solutions in veterinary practices across the US. You'll train veterinary teams, provide exceptional customer service, and collaborate with a fantastic team. This role offers significant travel opportunities, allowing you to make a real impact on the veterinary community while advancing your career.

What You'll Do 🛠️

• Lead the implementation of CUBEX hardware and software solutions in veterinary practices.
• Manage on-site and remote installations.
• Conduct engaging and thorough staff training sessions.
• Provide technical support, workflow audits, and best-practice recommendations.
• Use video conferencing for remote training.
• Coordinate internally with the Integration Team and Account Managers.
• Participate in strategy and process development for pre-, during, and post-implementation support.
• Identify and escalate customer challenges to the Professional Services and Sales Teams.
• Provide written and verbal reports on implementation progress, training outcomes, successes, and challenges to clients and the internal CUBEX team.

What We're Looking For 🔎

• Required Skills & Experience:
  • Problem-solving and creative solution-finding abilities.
  • Workflow assessment and alternative solution proposal skills.
  • Excellent communication skills (written and verbal).
  • Strong organizational and independent project management skills.
  • Proven ability to deliver effective end-user training.
  • Ability to build strong relationships with clients and internal teams.
  • Consultative approach to guiding clients in maximizing solution benefits.
  • Ability to assess individual client motivations, skills, and potential contributions to success. Quickly identifying and addressing warning signs is key.
  • Working knowledge of software and hardware systems, and the ability to explain technology to non-technical users.
  • Knowledge of veterinary PiMS/EMR software.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience conducting Microsoft Teams/Zoom meetings.
  • 2+ years of experience in veterinary, medical, or healthcare roles.
  • Software implementation and/or inventory management experience.
• Preferred Qualifications:
  • Bilingual (Spanish, French, German preferred; other languages valued).
  • Knowledge of SaaS-based inventory management solutions.
  • Data interpretation, manipulation, and management skills in Excel.
  • Knowledge of Salesforce CRM.
  • Knowledge of GuideCX Onboarding Software.
  • Veterinary certification (RVT, LVT, CVT).
  • Inventory management certification or equivalent experience.

Physical Requirements:

• Ability to lift up to 50 lbs.
• Ability to stand for 8-10 hours.

Location & Travel:

• Remote position within 1 hour of a major US airport.
• Preference for candidates in Phoenix, AZ; Salt Lake City, UT; Denver, CO; Chicago, IL; Detroit, MI; Orlando, FL; or Charlotte, NC.
• Company headquarters: Phoenix, AZ.
• Up to 90% travel for the first six months (4-5 weeks of travel, followed by 1 week off, then another 4-5 weeks of travel, etc.). Travel is Monday-Friday.
• After six months, travel may reduce to 50%.

Benefits & Perks 🎉

• $50,000 - $65,000 annual salary (commensurate with experience).
• Internet and cell phone stipend.
• Company-provided home office technology (laptop, monitors, webcam, etc.).
• Open PTO, including 9 paid holidays.
• Medical, dental, and vision insurance (company progressively pays, free after 2 years).
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA) for healthcare and dependent care.
• 401(k) with generous company contribution.
• Company-paid long-term disability and life insurance.
• Employee Assistance Program (EAP).
• United Pet Care pet coverage.
• Gym membership stipend.
• Company credit card for business travel with a generous per diem. All travel expenses covered.